Overheating problems with Xperia Z2

[Lyudi]

I bought my new Sony Xperia Z2 in Bulgaria on the 27-th May. I tested the camera in 4K video and normal mode. I noticed that the phone is getting hot after making some photos and video. When I recorded a 4K video the camera switched off after only 2 minutes with massege Overheating! I saw that many others had the same problem. My question is is there a chance to fix the problem. Can I return the phone and change it with another one?

[azzido]

If you get 2 core, 1GHz snapdragon in Z2 then you would blame Sony for old and slow processor right?

And probably did not buy it at all... That's the case.  

[andrewlohned]

yes but if you actually read the thread, people like me are suffering over heating issues by just using the normal camera, not even videos, JUST pictures!!

[Mih]

regarding the above 4 comments:

newer CPUs run COOLER for handling the same workload than older CPUs.  They are more powerful, so it's less of an effort for them.  More cores means spreading the workload, so again, less effort, not more.  

If it were not possible with current hardware/software, then DON'T PUT IT IN THERE. Don't even market it as a feature, as it makes you look bad when you fail to deliver.  This is worse than just saying: "you know what?  The S5 can do 4K, the HTC One 8 can do 4K, but the Xperia Z2 is a much-better phone, despite not being able to do 4K.  Most people wouldn't care enough to ignore the phone just for that one feature.

But you know what?  If I could get 5 minutes of 4K recording out of my phone I'd be happy.  Actually, I'd be happy if I could get 1 minute of it before it overheats.

You know what?  Forget 4K altogether.  I'd be happy if I could take regular snapshots and video without being interrupted.

But yeah.  At least give 5 minutes' worth of recording like the others for now, just to stay up there, since it was in the original claims for the phone's capabilities.

Either way, my phone's on the way for the tech team to look at...will see if they are able to fix it (or replace my phone or something).

[Mih]

ne

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@ahmedelgamal wrote:

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@Mih wrote:

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@ahmedelgamal wrote:

I am BEYOND FRUSTRATED!

So i bought a Sony Xperia Z2 on the 22nd of June. In 3 days i noticed abnormal overheating and fast disarching problems, so i returned it to the store and exhanged it immediately for another Sony Xperia Z2. 

The second Xperia Z2 i got, also had overheating problems, but it was almsot as if i was in denial. I thought i may be overreacting or over using it. But by day 8, i was like, am i kidding. no im not. I used Imstagram, Whatsapp, Gmail & Work email. Thats as far as i really used my phone. Never recoreded in 4K. Or took HD photos on my camera. I didnt even have a MicroSD card with a lot of data on it. 

Returned it to the store. They said i couldn't exhange it because it is over 7 days old. Onthe 8th day, they need to take it to the service center. 

Service center trip 1 - 3 days later, they said it was a software issue. (considering it already had the latest update i wasn't convinced, and in the store i showed them the overheating, so they took it back

Service center trip 2 - 8 days later, they said they still couldnt find anything wrong. it is a software issue. Proved them wrong again instantly, so they took it back.

Service center trip 3 - 2 days later, i was told that they will be sending the phoen to Sony and that i can take a replacement phone. 

So here is me thinking, Sony is a reputable brand. Surely they didnt create such an error where all the phones in my city have overheating problems. Whenever i googled, the errors i saw were only related to 4k recrording. So i thought in my self, thurd time is a charm. Let me try it again. I was keen on getting my hands on the phone. It is a beautiful device... or thats how sony sold their flagship phone. When i got the third phone, the new build had just come out. So i downloaded it immediatly. It took around an hr and a bit to download on unstall via Sony Bridge for Mac. 

And inthe past 24hrs, i had to charge it 3 times. Constantly HOT! and im frustarted beyond imagination! 3 phones in 1 month. All overheating. All disarchign quikcly. Always needing to cool down. I'll give sony credit, the 3 photos i maganed to take do look good. But the phone is a total fail. I switched my data off, and used just the WiFi and it was still getting hot. I have 2 apps. Gmail & Whatsapp. NFC is off, LTE is off. dare i download Tinder?

I'm at a loss. Do i wait for Sony to send out a recall? Do i wait for yet another software release? or do i ditch it completely? 

I'm considering switching back to the plastic Samsung... or even get an HTC. At least these phones do not face the same complaints. This phone is meant to be the flagship phone. Its the FIFA World Cup 2014 phone. This is catastrophic! 

Very dissapointed. 

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ahmedelgamal:

With previous phones (I go through a lot for myself and family when they get them), often a firmware update would mess up some app or another, screwing up battery life.  After a factory reset, problem would be resolved.  To be clear, the prevoius Android phones were NOT Sonys.  I also have seen same issue on iPhone, so it's not even Android-exclusive...just something about a major O/S upgrade and not always being 100% smooth when it comes to keeping the apps that are on there.

Mih:

I tried factory reset. These phones were as good as new. Everytime they would factpry reset the phones or firmare update at the service center, the problem would come back as soon as the dats is switched on. 

And now when i tried to use the phone when it was in the charger, with basic apps in operation, it said that i am using more power than the charger and thus the phone is discharging. Its like really? I am using the Sony charger. 

I am eyeying the HTC One E8 now to he honest. It looks decent. Trying to figure out when it will be released. Dual Sim cards which comes in handy when travelling. 13mp camera. not water resistant, but i'll live with it. 

If Sony doesn't get it's act together, they would have lost another customer for good. 

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I get that too with regular car chargers (as opposed to the 2A ones), and not just with this phone (had HTC and Samsungs before and a friend's iPhone 5 that didn't admit it, but the charge level spoke for itself), and on the rare occasion if I have a few apps running as well as maps on the screen all the time on high brightness on the 2A as well.  

I never had it happen with the Sony charger (then again, I don't run navigation when it's on the Sony charger), so maybe send the charger back as well if/when you send the phone in for repairs again?

[UmeshKumar]

Hello,I am Umesh Kumar .I bought Sony Xperis Z2 device on 15/05/2014.The device was working properly till 02/06/2014.Suddenly on03/06/2014 ,it started heating up with temp. going till 75 degree n battery backup on 100% charging was about only 10hrs with satima mode.I got through your service centre in Connaught Place,New Delhi,they had reported me a software issue, n returned it back next day morning only.Now again m facing the same problem for the 3rd time .

So ,now i want a new swop phne and i don't ant any more repairs.Please provide me a new phone as early as possile 

[Guessit]

Hello, I'm having my speriaZ2 since 27/8/2014 and i'm having problems with heating since the first day. I am really angry and disappointed with my phone.

I hope Sony solve early this problem

[dandy63]

Hi UmeshKumar , you need to contact where you purchased your Z2 if you are wanting to return the mobile or contact your local Xperia Repair Centre.......this is a forum where we try to help each other out with problems/give advice only :smileysmileywink:

[manojgurung]

I had purchased xperia z2 last week after paying Rs.49,000 here in India.. Phone is one of the best in its class but I m having problem with the camera as most of its owners has. Camera turns off due to over heating which is very disappointing.. I m not going to recommend any of my friends to buy these xperia products..

[Henryadda210619]

Z2 is not optimize for gaming or movies so you will all get yo phone hot. But htc one m8 is probably the coolest temps in this year high end phone of 2014

[DanielGR]

Personally if Sony didn't solve this tremendous problem, I'll never buy again any Sony product.