Water damage sony xperia z1 compact!

[Prioto]

Hello, since this phone is waterproof i wanted to try it under water, and when i putted it under water, while all the slots were closed properly and there was also a phone cover protecting it, my phone turned off and from then it didnt switch on again also after i pressed the power button like 10 times

[0804simon]

Just under a week from the date I posted it, repair has been done under warranty (postage was free too).

[obytoby]

i sent mine August 25 still no news from sony center. have you recieved your phone?

[Watrfrnt]

Was the LDI red?

[0804simon]

Received the phone Thursday, new screen and the main body is new too (mine had a mark where I had dropped it), the only thing which looks the same is the back. Also interesting to notice the waterproof seals are different, my original had grey one piece seals, these new ones are black.

Yes one of my water stickers had turned red.

[Aron1]

Hi, I have the same problem, underwater shots taken for a few minutes max 20 cm deep, then it turned off. The micro sd card got soaked. All openings were tightly closed. Then I read on the product website in case water detected inside, either behind the tabs or at the battery the warranty would be void. Obviously Sony wants to claim we left the slots open.

I decided to dry the device out, first blowing in compressed air through the slots ( relatively large amount of water came out) then by using an electric fan heater blowing hot air about 40 deg C for 3 hrs through the sim slot, then for 3 hrs through the sd card/usb slots. Camera decondensation disappeared, the phone started, everything is functioning, but the battery won't charge. It is saying charger is connected, but it does not pick up electricity. I think water short circuited the battery pins, so I sent back for repair under warranty.

I do not know what they will say but I feel we are fooled, this phone is not waterproof!!!

[upsetwithsony]

I agree, lets get our money back

[Pia15]

Feel helpless and feeling fooled with this phone!!!
Scenario: i was convinced to change my from iphone 5 to z1 compact because of the "water proof" and 20.7 mega pixel feature of this phone..i just bought a brand new phone last april 2014, all is well until just this sep 13 i use it on my out of town trip and plan to use it while in the pool. before i left our cottage to go to the pool i ensure that all flaps are closed since its also raining outside and i plan to bring just only my "water proof" phone....when i arrived at the pool area we started taking pictures and all is ok, just when we are on the pool for a picture taking the phone just suddenly died...thinking that i was only battery drained since my last charge was the night before we left and it was already 5pm and i was continuously using my internet the whole day(with shared hotspot) to others while were traveling and resting in the cottage.

When we got back to the cottage i tried to charge my phone and the charging light is blinking (which i thought is a normal reaction since it was totally drained) so i left it in our room hoping for a full charge, unfortunately when i checked my phone after a few hours my phone still wont turn on...since i cannot do anything i just let rest and decided that i will bring it back immediately to sony service center to check since it is still in warranty and i am only on my 5th month after my purchase.
Unfortunately, the support center hotline is not available on sunday (after i came back sept 14) for my inquiry and so i decided to check the nearest service center in my area but i was advised that service center for that location is not available on a sunday so i insisted and ask where else can i bring the phone since its already 5pm and i really wanted to know what had happened so i was again referred to another service center where it can be accepted before 8pm. I was able to arrived there in time and my unit was received at 6:49pm. I was advised that feedback will be given to me a within 7working days and so i waited. I tried my luck calling for an update on sept 18 and was advised that it was just picked up from the store where i left my phone by the technical group last sept 18 so i decided to ask directly for the number where i can ask for an update. last monday (sept 22) i tried to call the service center where the technical people was and they advised that no update is available yet from the technician but they will do a follow up and advised me that they will call me (ive provided them again my number) but no feedback still...yesterday i tried my luck again only to find out that no feedback available yet and my phone is still on cue with the technical person so i insist them to provide an update to me today (sep 24).

Today i got an update from the service center and was advised that the warranty of my 5mos old phone is void because water was found inside and it started in the usb and memory card slot which has lids and was closed the whole time. Frustrated and dissatisfied with what they said that it seems the whole thing that happened was my fault i ask for the cost just in case i will ask them to repair it and was advised that it will cost me 23k to repair it since all has been damaged. I was shocked on the price if the repair since the brand new phone cost me 26k it seems that i was about to buy a new 1 for them...i am feeling helpless on this one and don't know what to do...the feeling of being CHEATED by SONY That this phone is a waterproof phone and easily blame the user for inappropriate use just to release them on their claimed warranty. Its so ironic that "water proof" phone was damaged because the water gets inside the waterproof phone!....TO SONY WHAT ARE YOUR ACTIONS for this! DOES THIS MEAN WE JUST WASTED OUR MONEY FOR THIS PHONE?I just realized that maybe if actions were immediately done by the technical support the damage will be lessen..and how sure are you that no defect is on the LID of the phone......anybody done any actions (legal) on this?

[Aron1]

I have in mind putting up an excel sheet on google drive which would be public so that everyone can report his/her case. At least we would have an overview about the cases and resolutions.

In the meantime I advise to newly harmed buyers not to put the phone on charger once it shuts down due to suspected water damage. Try to dry out as quickly as possible with similar methods I wrote above. Make sure it is completely dry inside before turned on or charged. I advise this because the warranty will be void as soon as water is detected in the phone, so in case repair under warranty is rejected by Sony you can minimize the repair cost. Maybe only the battery will need to be replaced as this is the only component that cannot be turned off when it gets water so most likely pos and neg poles will be short circuited which kills the battery. Other components may survive as the phone switches off once water gets inside. Mine was fully functioning after drying, apart from the battery charging.

[paul4os]

I would never dream of taking my Z1 Compact into a swimming pool. 1.5 m of water resistance really isn't a lot of pressure (and I'm sure the pressure is greater if you are moving around). I wouldn't even dream of taking a watch into a swimming pool unless it was rated for at least 50 or 100m of pressure.

Sony really shouldn't use pictures of people in swimming pools to advertise their water resistance features. Surely the main benefit is against accidental spills, rain, drops in sinks/puddles/toilets etc.

[Aron1]

If a manufacturer specifies a product being water resistant, in this case max 1.5m for 30 min, that product must remain functional provided those circumstances are not exceeded. If it does not function according to the specs, the product is faulty or it has a design failure. It is as simple as that. If Sony did not say Xperia is waterproof no one would take the phone under water, it is obvious.