Sony Xperia Z5 Compact has an echo when making calls

[amcjn]

Hi,

I have a brand new Sony Xperia Z5 Compact,
when I make/receive calls, the person at the other end has an echo from my phone.
THIS is not the case using a bluetooth device to make the calls with.

Please advice what to do ?

Infomation about the phone :
Modelnumber    : E5823
Android version : 5.1.1
Kernelsystem    : 3.10.49-perf-g83fc9bc
Versionnumber : 32.0.A.6.152

Best regards
Jan

[Jakooth]

Hi,

Thanks for the input, but unfortunately just tested this and is not working for me.
The echo thingy is completly on random... sometimes it goes after a few seconds, sometimes it is back after 2 minutes.

I will be waiting for a month more, because I trust SONY will fix this, but after that I'm returting the phone and never bying a phone with this brand for a time beeing.

Merry Xmas!

[cedx]

Those were among the first settings that I tried to change. They don't have any effect, at least for me. The problem persists regardless.

[bignoth]

I have a brand new Z5C and I feel really disappointed to see I have the same issue you all have. I've tried everything and the only way to speak properly is by connecting the headphones. I can't believe Sony is not able to solve the issue or, at least, to know where the error comes from. I was looking forward to having this device and now I only feel frustrated. Sony please....

[Täh]

I have this problem too with my Z5C, it's very irritating! I have installed the latest firmware, but it didn't fix the problem.

[JiriG]

Hi, I was irritated as well. Did not found a workaround at the internet. So I claimed it back, now my phone came back from service centre repaired. They changed a defective part, a microphone. I tested it with my friends and seems like, the echo is gone.

My phone: Sony Z5 compact

bought 2.12.2015

baseband version 8994-FAAAANAZQ-00029-19

Build number 32.0.A.6.200

[bignoth]

I have also sent my mobile to be repaired. No news so far. I hope I have a bit of luck with the repair and recover my ZC5.

[Sean09]

It must be software based as I'm also getting the issue, but only on outgoing calls. I'm hoping Sony releases marshmallow shortly and fixes it.

[Rickard]

@Sean09

Sorry to hear that.

Please make sure that you have the firmware update i mentioned earlier.

If you or the counterpart still experience echo after updating to this version i recommend that you contact a service centre or your Local support to have this checked.

[Sean09]

Hi Rickard, it seems it's already been established, and I can confirm, no current firmware fixes it. I'd suggest not putting that forward as a solution going forward.

[maroony]

My girlfriend got a Z5C today. It has the same echo problem (newest firmware).