Sony Xperia Z5 Compact has an echo when making calls

[amcjn]

Hi,

I have a brand new Sony Xperia Z5 Compact,
when I make/receive calls, the person at the other end has an echo from my phone.
THIS is not the case using a bluetooth device to make the calls with.

Please advice what to do ?

Infomation about the phone :
Modelnumber    : E5823
Android version : 5.1.1
Kernelsystem    : 3.10.49-perf-g83fc9bc
Versionnumber : 32.0.A.6.152

Best regards
Jan

[JLT1]

In my Z5 Pemium the loadspeaker turned on when I made a call or recieved a call. That makes an echo in the other end. So I had to turnn of the loadspeake evrry time after making a call. The problem dissapeard yesterday when I got the last uppdate of the software. Version 32.2.A.305.

[khlibchik]

Hello guys,

Got same problem, and as I see SONY don't give a about our problem. I bought my phone on Amazon while was working on the ship in US, when I was there I use my phone only for internet, music etc.

Now I back home to Ukraine and receive tons of complains from my friends about this echo issue. I start google it and found this topic on OFFICIAL site of Sony. Problem discovered almost one year ago and still not solved with firmware...

So now, of course, my phone with US warranty cannot be fixed in Ukraine for free and I need to pay to their local service for solving this problem...

So what official support would recommend me to do, throw my phone to trash bin? Cuz send it to US to repair will cost me price of new phone, or use local service and again pay half of the price of new phone?

I've been Sony user for many years, a lot of phones of your brand was in service but I was still member of Sony fans and now this situation bugs me off.

Andrii

[dboi101]

I've a z5compact with latest software and firmware. People I speak with when the phone is on loudspeaker complain they hear themselves.... This is not acceptable. I've reset twice and wonder if I should send to Sony for repair or wait for firmware update? I've already sent my 5 month old Sony for repair once when the fingerprint reader just stopped working, it was replaced and worked. These issues don't make me want another one really.. Quite honestly the phone function is really quite vital to a phone . I'll be getting a different brand if I can't get this resolved..

[kevgau]

Got the 32.2.A.0.305 update today. First thing I test after the update is call my phone. No miracle, the echo is still there.

This bug is the last I'll get from a Sony phone. Receiving a Huawei P9 today.

[BPerry]

I had the same problem on a phone I bought 'used, as new' from Amazon. I updated all the firmware etc and that didn't fix it.  Sent it to Sony repair shop, problem solved. Very happy

[Jakooth]

After 10 months of back and forth to the service I can confirm relpacing the microphone solved the problem form me.

I hav't got complaince from people for about 2 months now.

However I had to complain and force the mobile carrier to do the hardware change.

If someone have the same problem I higly recommend you push for microphone change or device replacment immediatly.

My "best regards" to all the people in charge from SONY, for not taking the resonsibility to give one official short note:

"Yes, there are defectiv unis, replacing the microfone will fix it. POINT."

[Alberto_]

From Italy, same problem.

Brand new Z5 Compact and the echo bug. Does anyone have a solution? I'm seriously thinking to send it back to amazon and change model (and brand).

[Mamoud]

Untill today I have the same problem hint that My mobile has the lastest software firmware
which is (32.3.A.2.33).

How could I fix that problem ? because I can't talk with sim calls or (VoIP) calls

May I have your respond, Please .

Thanks

[Luiz1]

I'd like to see a picture of the model in question.

[GeoffreyB]

same problem.

Brand new Z5 Compact with echo bug frozen screen and turn off by it self. Sent 3 times to assistence with no result keep on sending me back the phone without to solve the problems.

very irritating.

[GeoffreyB]

same problem.

Brand new Z5 Compact with echo bug frozen screen and turn off by it self. Sent 3 times to assistence with no result keep on sending me back the phone without to solve the problems.

very irritating.