My Dear Friends, following is the reply from sony support.
Dear SONY, it's deeply regretted to inform you that we have pursued these repair processes many times. But none of these could address the issue. Provide resolution at the earliest pl.
"Dear Mr. Saikia,
Greetings from Sony Xperia support.
We value the importance of your concern.
As per your concern, we would request you to repair the software of your device using the below mentioned steps in order to resolve the issue which you are facing with your handset.
For performing software repair using pc companion, you can follow the below mentioned steps:-
2. Turn off the phone and disconnect it from the computer.
3. Open the PC Companion application.
4. Select Start under Support Zone.
5. Select device Software Update and Start.
6. Could not find phone appears. Select Repair phone and Connect.
7. You will receive a message on PC companion that data will be lost if you will continue.
8. Tick the box to confirm that you have understood that all personal data will be lost. Then click Next. The application prepares for the repair and if necessary downloads required data from the web.
9. Select your phone model manually and then click Next.
10. Depending on the model you select, you will be prompt to perform a few steps for the repair for PC Companion to be able to update the phone software.
11. Do not connect the phone yet! Note! At this instant, the phone must be off and disconnected from the computer.
12. Connect the USB cable to the computer, not to the phone.
13. Xperia: While pressing and holding down the indicated button (Volume down key), connect the USB cable to the Xperia device, and keep holding and pressing down the indicated button (Volume down key) until the repair of your device’s software starts... appears (in some cases installing drivers appear first).
14. If you failed to follow the steps correctly the phone will turn on, and Proceed with the following steps, slide down the notification bar appear.
15. If this happens, disconnect the phone from the cable, power off it and repeat from step 12.
16. Follow the instructions on the screen. When the repair is finished, disconnect the device and then start the device again.
17. Select Next. If the repair was successful, the message will appear that device has been successfully updated appears.
18. Select Finish.
We would also request you to backup all your data before repairing your phone software.
To back up the data of your device using PC Companion:-
1. Go to Support Zone at
www.sonymobile.com to install PC Companion for a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.
Note: - Exact contents of which you will be able to take back up differ depending on phone model. You can view detailed information about this as you follow the steps in the Backup & Restore wizard.
If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number 1800-3000-2800 (Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.in@support.sonymobile.com
For the latest news, information and product support please visit www.sonymobile.com/in
Thank you for contacting Sony Xperia Support.
Always looking to serve you better.
Kind Regards,
Shubham Katiyar
Sony Xperia Customer Services
REUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities.
Please follow this link to know about recycling of your electronic products:http://www.sony.co.in/article/503906/section/environment
