Join now - be part of our community!

Display problem / Scratch on screen

SOLVED
amitdgp06
Visitor

Display problem / Scratch on screen

My display got a scratche. So it can be removable or not? 

1 ACCEPTED SOLUTION

Accepted Solutions
gregoryopera
Contributor

@amitdgp06,

Scratches and other damage not resulting from manufacturing faults or hardware flaws are not usually covered under warranty... But at the end of the day, I'm just another user like yourself.

Have a chat to Sony here, maybe I'm wrong... But don't be surprised if they tell you the scratch is not covered under warranty.

View solution in original post

6 REPLIES 6
Profyler1
Contributor


@amitdgp06 wrote:

My display got a scratche. So it can be removable or not? 


a scratch cant be removed.

gregoryopera
Contributor


@Profyler1 wrote:

@amitdgp06 wrote:

My display got a scratche. So it can be removable or not? 


a scratch cant be removed.


Not without replacing the display at least... And not a cheap repair, so unless it's a pretty major scratch, I wouldn't bother.

amitdgp06
Visitor

How

gregoryopera
Contributor

@amitdgp06,

Contact Sony in your country here and ask them where the nearest Authorized Repair Center is - but bear in mind that a scratch is almost certainly going to be outside of warranty, which means it will cost you a small fortune to replace the display.

amitdgp06
Visitor

I am using sony xz1 dual. It's just a two week old phone. So i can't bear the expenses of replacing the display. Also no screen protector available for xz1 till now.

gregoryopera
Contributor

@amitdgp06,

Scratches and other damage not resulting from manufacturing faults or hardware flaws are not usually covered under warranty... But at the end of the day, I'm just another user like yourself.

Have a chat to Sony here, maybe I'm wrong... But don't be surprised if they tell you the scratch is not covered under warranty.