So an unfortunate thing happened with me and for the first time in my life. I recently bought a Z5P in black around 10days ago. Pretty new right?
Everything was well except the battery timing which was disappointing, had no issues like blurry camera etc.
Until today that is.
Last night I last checked the phone at around 40% battery and activated stamina mode. Goodnight.
Next morning I woke up, reached for my phone and lo and behold! No response. Held the power button for far too long, nothing. Tried the VOL-UP/DOWN + PWR, zilch.
Plugged in the charger to check if that was the issue, nothing, no LED light no response, nothing except that the back of the phone was getting extremely hot like it could burn a hole in a paper easily.
Connected to PC and it showed QSHUSB_BULK, surprised and amazed at that. Googled it to find that it was related to bricking. Bricking....WHAT THE **bleep**? How the **bleep** did it brick overnight with WiFi and mobile data and all other wireless services off? I own a Xperia Z2 and I never even unlocked its bootloader ever so ofcourse unlocking the bootloader or anything was out of the question! The device was in pure vanilla form!
Took it to service center from work and the engineer examined and examined and concluded that the issue maybe related to manufacturing. OK that relieved me a little. I informed the engineer strictly not to open up the device and to perform any diagnostics he had to just as is, because the phone is new and I'm completely against opening up a device that is only 10 days old. Told him to replace the device if he finds the issue.
The engineer informed me that they have a 7days replacement policy from the date of purchase but since the device is new in KSA as well, there maybe hope and a chance to replace it. He asked to keep the device with him for more diagnostics. I informed him and the customer service rep there strictly not to open up the device and they assured that they won't and will try to analyze their best.
The engineer informed me again that they will try their best to replace the device if the fault is not solved but in the worst case scenario where it won't be possible, they will call me and tell me to come and see the manager to sort out the issue.
So now, I'm out of service from a mobile that I was badly looking forward to own, I'm extremely and completely disappointed Sony. 7 days replacement policy whereas most of the others provide a maximum of 30days? Completely disappointed.
I'm using my iPhone 5s now as a back up, don't even feel like booting up Xperia Z2....
