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Update 6.0 Contacts Lost

Crowsonk
Visitor

Update 6.0 Contacts Lost

I updated my phone and all my personal contacts that were saved to phone have vanished, I just have number in history. Nothing else. Tried going to apps and contacts force stop clear data etc doesn't work. HELP
34 REPLIES 34
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Uliwooly
Expert

@Crowsonk

were the contacts stored with a particular app or just the phone? did you performed a clean update, which means everything was deleted? 

also check this

contacts > menu > filter 

Crowsonk
Visitor

They were just stored on the phone. I've tried the filter and no joy grrrrr.
Crowsonk
Visitor

I updated to Android 6.0 and contacts lost. Only have the ones on my Gmail.
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Uliwooly
Expert

@Crowsonk

Could you answer my other question? was it a clean update? 

Crowsonk
Visitor

Sorry for sounding thick but what do you mean when you say clean do you mean as in no problems updating? If so, yes it was.
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Uliwooly
Expert

@Crowsonk

If you update your phone through XC (Xperia Companion) you will have 2 options either to update the phone w/o deleting everything on your phone (internal storage) or a clean update, which will wipe out everything from the phone. 

Crowsonk
Visitor

Sorry just read your previous message, no I didn't perform clean update, I just clicked on the update icon.
Crowsonk
Visitor

I just did it on my device not through pc companion hence I'm confused why they have vanished. Spent hours on Google searching for answers.
Crowsonk
Visitor

I still have everything else on phone.