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Update 6.0 Contacts Lost

Crowsonk
Visitor

Update 6.0 Contacts Lost

I updated my phone and all my personal contacts that were saved to phone have vanished, I just have number in history. Nothing else. Tried going to apps and contacts force stop clear data etc doesn't work. HELP
34 REPLIES 34
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Uliwooly
Expert

@Crowsonk

When you select the filters, have you checked everything?

Crowsonk
Visitor

Yes I've spent ages ticking and unticking one by one. It's driving me insane. I think most of my contacts were just stored on the device. I don't understand where they've gone.
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Uliwooly
Expert

@Crowsonk

I'm out of ideas, @alexdon any suggestions?

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_alexdon_
Expert

@uliwooly@Crowsonk You guys have kind of covered mostly everything. I have seen similar threads in the past, have you tried to clear data for contacts app? Also, in your google account are there all your contacts or part of them?

alexdon
Crowsonk
Visitor

Yes I've cleared data from contacts apps. I only had some saved in there grrrr the rest just on device. The numbers I've rang like family are showing in history just as numbers. It happened immediately following update.
Crowsonk
Visitor

Sorry I meant some saved on Gmail.
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_alexdon_
Expert

Have you tried a restart? What about safe mode?

alexdon
Crowsonk
Visitor

How do I try safe mode will I lose anything? I've restarted phone if that's what you mean.
Crowsonk
Visitor

Just seen you've linked it doh I shall try I did read something earlier about this
Crowsonk
Visitor

Tried no joy. Lost a fair few numbers as well. Thanks for trying guys. If you think of anything else, please let me know. Do you know if the gt recovery app works or are they just a waste of time?