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Sudden death

techdonut
Visitor

Sudden death

My phone had enough battery ˙(below 50%), and i tried to take a photo via the whatsapp app and then the phone froze and the screen turned black, but was still working. I was holding down the power and volume button and after hearing the phone vibrating, i went to get something to eat. Once i returned the phone was dead; couldn't turn it on, no led light when connected to charger, when connecting to pc, it says that the connected usb device has malfunctioned. Has anyone experienced this, and is there a solution i can do from home without taking the phone to service?

2 REPLIES 2
techdonut
Visitor

the phone also turned off suddenly earlier today, but turned back on by itself. xperia companion doesn't work as my pc doesn't recognize the phone and i tried holding the power and volume buttons

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MarlonUk1
Expert

if you can't perform software repair using Xperia Companion, then you need to send your device for repairs ---> Local support