problem with ear speaker on my xperia Z

[dhruvar]

hi,

i got my xperia z during the month of march 2013.

i started experiencing problems with my ear speaker during the past 10 days.

it has never before given me any cause for worry so i thought maybe there was some problem in handling the phone from my side. i put it inside a jar of rice thinking whether sweat might have seeped in accidentally.

even after that, i still faced problems with it at random times when i was taking calls [when i tried xperia diagnostics it passed a few times and failed a few times].

i took it to the service centre closest to my location at bangalore, india. they said if this was a major problem then my phone would be replaced and i would get a new handset.

they did offer me a new handset yesterday [it was handed to me in a white box with nothing to protect it from scratches] , which never recognized the sim card from my original phone and this piece had scratches all over it.
 when i asked about the scratches, the service representative said that i was lucky to have so few scratches i could only iagine what the other phones she mentioned looked like

i spoke to the supervisor as well about this new "replacement phone" that was given to me, he immediately got a work order ready and took back the phone.

i told him that i was unhappy and scared that my newly "replaced" phone wouldnt have the water resistance feature due to such bad conditions of the phone and asked him whether he could sprinkle some water over the phone just to prove its water resistance, he flew into a fury and started telling me how its not "waterproof" and etc...

well i think the motto "make, believe" just went into the drain when their own employees dont believe in their products

lets just hope my sad story becomes a happy one when the next phone they give me is atleast in a decent conditon which i believe would never happen

Thank you SONY for after all the products i have bought from your company i am given such a headache and emotional stress.

is there any way that i could be given my original phone back if i post my IMEI number?

i could keep that original phone in mint condition at home and maybe go for any of the phone from the galaxy S series

Regards

Dhruv

[robotron]

thanks...this works for me too!  thanks sony LOL.  Sound about ap fixed the issue so far.

[_KP]

use soundabout application it helps a lot...

[_KP]

use soundabout application it helped me...

[_KP]

use soundabout application...