Community

Kafu

Hi

First of all i read almost every thread here and can;t find solution to my problem.

Yesterday evening i had some issues with my phone. It began to turn off just by itself in my pocket and it was kind of strange to me. It lasted few next hours until i got back home and plugged it into wall charger for all night. And it was good since then for maybe 2-3 hours. Then it turned of again. And it was it. From that moment i just can't turn it on. Even this thing with holding power button and volume up button doesn't work, it doesnt even vibrates 3 times..... What the **bleep**.

My computer also doesn't see my phone so i can't use pc companion.

I have many data on my phone which i just dont want to be lost somehow and before sending it to sony center to fix it maybe somebady has any idea what can i do about it?

Thanks a lot for your help in advance!

_alexdon_

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

alexdon

Kafu

I read abut it but how can i make my computer to see my phone? It just dont works

I plug it into my computer and nothing happens, even pc companion doesnt see it.... im confused

_alexdon_

Make sure you turn off the device,start the reparation process but do not connect until you are prompted.

alexdon

Kafu

I can't be sure if it's on or off cause all i can see is the black screen. nothing more. When i plugg it in to pc or wall charger all i can see is the red blinking light. nothing more. I'm so confused what to do.

_alexdon_

Charge it for about 2 hours.After that,press the small button near the SIM tray,that will force it to turn off.

alexdon

Kafu

Still nothing, i have charged it all night. And then i'm following all the steps given. I tried to turn it of by pressing porwe and vol up buttons and still it does not vibrate 3 times. The same story is with the red button next to sim card.

I got to the step when i need to plug my xperia with holdnig the vol down button byt nothing happens.... I just dont know what more can i do.... I think it have just died