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My Xperia Arc can't be connected to the PC via USB

Not applicable

My Xperia Arc can't be connected to the PC via USB

Hi can someone advise me on what to do? I installed the sofware when I first connected my Arc to the PC via USB on Monday and everything was fine. And suddenly the connection cannot be established today. I tried to disconnect and connect to no avil. It seems the Arc cannot be detected by the PC. What should I do?

32 REPLIES 32
Not applicable

nope...still can't connect to PC Slightly_frowning_Face

only detected SEMC HSUSB Device

PS : i'm using win 7 ultimate.

slimshaddy
Hero

oh maybe uliwooly knows of other solutions..

just be patient..

he'll reply Dizzy_Face

slimshaddy
Hero

ok do you have both pc companion and update service installed on your pc ?

Not applicable

yup...i've installed PC Companion and Update Service

slimshaddy
Hero

ok..open pc companion and select how to connect..it'll be at the top left corner..

and see..

Not applicable

first when i tried that, phone not detected, but after i restart my arc and re-lock bootloader...i can connect my arc to pc.

many thanks too all of u that already help me fixing my problem.

thank you...thank you and thank you Slightly_smiling_Face Smiling_Face_with_Heart-eyes Slightly_smiling_Face

ps : @morekur44 : just follow their instructions and your arc will be ok.

thank you guys

slimshaddy
Hero

great Slightly_smiling_Face

daddys1
Visitor

I have done everything I have been told, except for using the original USB lead, I had bought another charging lead for in-car use. Started using this on the pc,  did not realise that this has been my problem all along. As soon as I have used the original lead it has connected. Tried it on Windows 7 & XP, as soon as I use the non erricson usb lead it will not connect. Charge yes, but not connect.

Sonesh
Visitor

I have tried almost all to connect my phone via usb to my laptop but its just not working. I have tried two options of swtching the storage as well tried debugging usb option. Its just not working . I have enough space and the data too is not that big. I checked connecting my phone to other laptops but its jst not working. My phone is able to charge itself through a laptop but it is not detected as a storage device or a media device for that matter. Can someone please please help. I have just changed my country and i have some very important things pending because of this. Please help

Sam
Legend
Legend

@Sonesh - 

 

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users


To open Device manager on your computer

Click on the Start button. 
In the Search box, type device manager, and then press enter. 

Microsoft Windows 8 users

To open Device manager on your computer

Click the Desktop Tile to open the Desktop. 
Click >> at the bottom right of the taskbar. 
Select Control Panel from the Menu. 
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.


Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties. 
In the System Properties window, click the Hardware tab. 
In the Hardware, tab click the Device Manager button.


To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window. 
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected. 
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

 


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