Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

[sanjit_srivasta]

Hi, I am new to this forum. I have recently updated MY PHONE ics TO jb

now I am facing a problem while dialing a number. it says "Unfortunately, the process com.sonyericsson.android.socialphonebook has stopped"

I dont need numbers from social phonebook, just want to dial some numbers, but its not working. Kindly help on the same

I RESET FACTORY RESET ALL TIMES BUT STILL M FACING THE SAME ISSUE, PLEASE UPDATE FOR THE SAME AS SOON AS POSSIBLE

Name: SANJEET KUMAR

MODEL NUMBER: ST26i

Phone nr:

E-mail:

Country: India

Operator: Airtel

Product(s): Sony Xperia ST26i

Android Version 4.1.2

Kernel Version 3.4.0

IMEI nr:

Build number:  11.2.A.0.21

[MarlonUk1]

try to perform repair using http://www.sonymobile.com/global-en/tools/update-service/

[sanjit_srivasta]

hello Sir

I AM Still facing the same issue, after updating my phone through this link.

[Squadack]

I confirm the problem - my new (today delivered) Xperia J JB 4.1.2 also shows the same error when trying to use contacts :(
The update has not helped.

RoMan

[HannesM]

Hi,

I am also experiencing the same issue with my Xperia J.

ST26i

Android 4.1.2

Kernel: 3.4.0

Build: 11.2.A.0.31

Anytime I try accessing my contacts, I get the "com.sonyericsson.android.socialphonebook has stopped" error message.

I tried backup and recovery but I keep getting the process crash.

Was somebody able to fix this problem? If so, what should I do?

Thanks,

Hannes

[Alexander1]

I suggest that you clear data for Facebook and Twitter applications. Go to settings > apps > Facebook/Twitter > clear data. 

Restart the phone and try again. 

If you still experience problem you can try to clear data for contacts storage. Go to settings > apps > all > contacts storage > clear data. Note that you will lose all of your contacts when you do this. 

[HannesM]

Thanks for the suggestion.

I have tried both options, but none of those work. Any other ideas?

[Alexander1]

In that case I would suggest you to repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phones software > "Repair phone".

[HannesM]

Hi,

Because this was suggested other users with the same problem, I have tried doing a repair with PC Companion twice. It doesn't seem to fix the issue either.

Could this be due to some kind of conflicting process running? Next to the default apps I only have SMS Backup+ and MIVB Mobile (public transport app in Belgium).

I can't stop thinking I'm not the only one with this issue persisting...

Regards,

Hannes

[Alexander1]

If you try to start your phone in safe mode you can see if the problem may be caused by some 3rd party app installed in your phone. 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If the same problem appears in safe mode you should have the phone examined by a service center. Please contact your local support for more information: 

http://www.sonymobile.com/global-en/support/contact-us/