Sony Service Center Rejecting to fix my phone.

[ravi_buz]

I have a 7 months old Z1. Recently I am facing touch screen issue. When I took to the service center, they said they cannot fix it and have to replace it. The whole problem started now, they refused to replace saying it has damages and needs to get Sony India's approval. Now , after 1 week they are saying that they cannot replace it as it has physcial damage. Please take a look at the pictures attached about the so called damage. The worst part is that they are refusing to repair it also. When i insisted they said they will give me a quote today evening. If i am under warranty why should i be paying for service?  Also, the service center guy has sopped picking up my calls and I have to call from another number so that he will pick it. Plesae let me know what i should do now!

[_alexdon_]

If you damaged the phone,they are not forced to change it for you.But you should contact xperia care:

http://www.sonymobile.com/global-en/support/contact-us/

And maybe a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

[ravi_buz]

You can see what that damage is actually, its just a chipping. Also I do not want a replacement, I am fine with they fixing it. But the way the service center and customer care is handeling the situation is not nice.

[_alexdon_]

I am sorry to hear this,but you cannot do anything here.

[Zann_H]

The problem with glass is that when the edges chips, it becomes very vulnerable. I do understand their reluctance to fix it because without replacing the glass, it's difficult to guarantee the waterproof capability after that. But I do agree that should have handled the issue better.

[jonas740]

No problems.

There are no problems to ensure the waterproof IP certification after a LCD+Screendigitizer change. Especially not if you let Sony do it.

Precut adhesive is used so no gaps there. I have changed some displays and even in my Xperia V i changed it myself. No problems and not very expensive. Also very easy to do, you usually get the tools you need aswell. Check on eBay.

A bit more to do on the Xperia Z1 since it has the back cover glued aswell. But not that hard. I think the Z1 LCD+Screendigitizer is about $80-100 USD and the adhesive maybe $5-10 USD.

But i do get why they might not wanna do it, if the phone was dropped then it isnt their fault that the LCD or screendigitizer breaks. Even if the screen itself didnt brake at the time when the phone was dropped, it could have caused micro cracks wich eventually made it crack.

/Jonas