Horror Stories about "Self Cracking" Screens

[23dexter89]

Hi All! 

I'm planning to upgrade from my Xperia P to a Z1 Compact. While reading up on the phone i came across so many posts about Cracking Screens of the Z series of phones including the Z1 Compact, which I was so interested in getting. 

Durability is a MUST for me and my Xperia P served me exceptionally well in that department, with some of my mates compare it to the famed Nokia 3310!  I never use cases or special screen protectors..... yet with Heat from use and gaming, 3 foot drops, accidentally sleeping on top of it over night, it still works. 

My query is simple.

- Are the stories about these "Self Cracking" screens true? Is it also present in the Z3 Compact? 

- Does it live up to the Sturdy Reputation which is advertized? 

I don't want to buy a phone and then Spend more time Protecting it that acually using it. 

[selfcrack]

The sef cracking is true and it was featured on BBC watchdog in May2014.

[dandy63]

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23dexter89 wrote:  I never use cases or special screen protectors..... yet with Heat from use and gaming, 3 foot drops, accidentally sleeping on top of it over night, it still works. 

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Hi, if you are prone to all of the above & not wanting to add any form of protection to your phone then i really dont think the phone is for you :smileysmileywink:

[plicploc]

Hello,

My Z1 compact was lying on the bed all afternoon. When i took it back the top part of the screen was unresponding, then i  noticed a line on the screen. Most surprising, it is not possible to feel it, like it is cracked from the inside. How that is possible ? heat up ?? i was not even using it !

Other problem, the phone is new from august, and i paid 400€ for it. Do you know if sony will take it under warrant ? i know usually screen crack are not, but the phone did not fall or get any accident, it seems like it cracked by itself.

Thanks 

[dandy63]

Hi, i'm afraid the only solution is to either get in touch with where you originally purchased it or your local Xperia Care Centre & explain the situation......good luck :smileysmileywink:

http://www.sonymobile.com/global-en/support/contact-us/

[mrswatters2013]

The same thing happened to my screen, I sent off for repair explained what happened and also looked into this problem and it's common with z range they over heat and crack, but I still had to pay for repair.

[Uliwooly]

The phone can't overheat, if they get too hot the phone will shut down

[angefoh]

Cracked screen for no reason, blamed my son at first which caused bad feelings. How do I get my phone repaired?

[Thommo]

You need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

[CSonyAcc]

So my phone was having touch problems for about 2 months, so much so that I ended up enabling 'Show Touches' in developer options to see where the worst spots in the screen were/what was causing it.

The phone's screen has now cracked of its own accord and has 3 cracks emanating from the side of the phone. I did not cause these cracks.

What can I expect in terms of service from Sony? It appears these cracking problems are commonplace in other models of the Z series and there was clearly something wrong with the screen/digitizer as it was playing up significantly in the months before the crack.

[Thommo]

You need to either return your device to the place of purchase or contact Xperia care regarding warranty and or hardware issues of this nature http://www.sonymobile.com/global-en/support/contact-us/