Horror Stories about "Self Cracking" Screens

[23dexter89]

Hi All! 

I'm planning to upgrade from my Xperia P to a Z1 Compact. While reading up on the phone i came across so many posts about Cracking Screens of the Z series of phones including the Z1 Compact, which I was so interested in getting. 

Durability is a MUST for me and my Xperia P served me exceptionally well in that department, with some of my mates compare it to the famed Nokia 3310!  I never use cases or special screen protectors..... yet with Heat from use and gaming, 3 foot drops, accidentally sleeping on top of it over night, it still works. 

My query is simple.

- Are the stories about these "Self Cracking" screens true? Is it also present in the Z3 Compact? 

- Does it live up to the Sturdy Reputation which is advertized? 

I don't want to buy a phone and then Spend more time Protecting it that acually using it. 

[remmas]

Just googling the subject above brings up issues from users all around the world!

http://www.xperiaguide.com/2014/01/12/xperia-z1-self-cracking-screen-issue/

http://www.xperiablog.net/2013/11/08/sony-will-repair-certain-cracked-displays-for-xperia-z-series-s...

http://www.xperiablog.net/2013/11/08/sony-will-repair-certain-cracked-displays-for-xperia-z-series-s...

Forgive the repeat as i included this as feedback to another post, but i think as many new threads outlining this problem, the better. I know that most of my mates would be too lazy to go through all this so imagine how many others it's happended to that haven't written reviews/forums etc?

I have had my Z1 compact for just under two months. Have been getting very bothered at times when i can't do my unlock sequence properly due to the touch screen not working effectively. I normally clean the screen and get it to work when this happens.

This morning i awoke and went to check my phone which i had used without problem before i went to sleep and put it on the bedside table. I could not unlock it after numerous tries. I cleaned the screen and kept trying. I then noticed (only in the right light) a single big crack through the screen starting in the top right corning going diagonally down the screen. The screen touch function does not work properly and i cant unlock my phone and use at all. My friend called and it rang and displayed fine, but alas i could only swip half way across and couldt even answer the call! 

I went to good old google and have found an array of forums/post reviews etc. about the "self cracking Z1 screen". These posts have come from all over the world by numerouse poeple with similar stories to me. This is not good enough for a phone i eagerly awaited and delayed upgrading my old one to wait for. WILL THIS BE REPLACED/REPAIRED FREE OF CHARGE UNDER WARRANTY? how do i go about this? i got my phone from the Telstra shop at a local shopping centre.

[remmas]

I have had my Z1 compact for just under two months. Have been getting very bothered at times when i can't do my unlock sequence properly due to the touch screen not working effectively. I normally clean the screen and get it to work when this happens.

This morning i awoke and went to check my phone which i had used without problem before i went to sleep and put it on the bedside table. I could not unlock it after numerous tries. I cleaned the screen and kept trying. I then noticed (only in the right light) a single big crack through the screen starting in the top right corning going diagonally down the screen. The screen touch function does not work properly and i cant unlock my phone and use at all. My friend called and it rang and displayed fine, but alas i could only swip half way across and couldt even answer the call! 

I went to good old google and have found an array of forums/post reviews etc. about the "self cracking Z1 screen". These posts have come from all over the world by numerouse poeple with similar stories to me. This is not good enough for a phone i eagerly awaited and delayed upgrading my old one to wait for. WILL THIS BE REPLACED/REPAIRED FREE OF CHARGE UNDER WARRANTY? how do i go about this? i got my phone from the Telstra shop at a local shopping centre.

[_alexdon_]

You should contact Telstra then,your warranty should be with them.

[remmas]

Thnaks mate. I Will do ASAP. Just predicting the shop will say that it is my problem as is usually the case with cracked screens. The phone It hasn't been out long but i'm hoping the shop have experienced this before and accomodate me with a free warranty repair. Thought it would be good to see what Sony's response is in regards to this seen as i can't make it to the shop for a few days. And to also make others catious before purchasing one of the so called "flagship" phones.

[_alexdon_]

You could also try xperia care,but after the weekend:

http://www.sonymobile.com/global-en/support/contact-us/

I am sorry for your problem.

[G1LL1]

I Live in South Africa and had the same !@#$ happen to me-I am so mad . Had it for less than a month and when next I removed it from my pocket the screen had cracked. Who can I contact except ''SONY'' to get this resolved . I'm never going Sony ever again !!! 

[briant566]

 Any update on this and did you get it replaced I amsur the rest of would be verey intersted 

[ahmad93]

now it's official i am from the victims of the self cracking screens. while the phone was in my pocket i take it out and pressed the power button and i found the screen is cracked!!! wihout dropping the phone, hitting it or even touching it. and in case if you will ask me, my pocket was not tight, there was nothing in my pocket except the phone and there was nothing that has to make the screen crack. and the warranty will not do anything it will cost me 140 USD.

i am an old xperia fan but sorry sony your are doing it wrong.

if i want to upgrade to z3 or z3 compact how can i guarantee that this will not happen again.

[rolle_f]

I'm sorry to say this but that doesn't look like it cracked by itself. It looks like something has been pressed against the glass on one side of the phone but that's just my opinion. It's easy to do that when the phone is in a pocket without even realysing it.

I'm still sorry for you because I thing it's a great phone and it's never fun when something like that happens.

[ahmad93]

you have to search for this case before you replied. yes that's your opinion but when it happens to you this will not be your opinion!! i am not postinng this to know the reason of cracking i already knew it an i already mentioned that there was nothing in my pocket i was sitting in a cafe and i take out and found the screen like this!!!! it will cost me 140 USD for a self cracked screen and it can hapen to me again because its the same screen with the same design flaw. i will not use xperia phones again even if i like i bought i have been using the phone for only 7 months and never dropped it  if i droped it i will not post this!!!!!! i posted it because its unusual problem. it only hapened to sony devices and only the z series!!!!

check this link: http://www.youtube.com/watch?v=CnDZe9KEWyY

this is self acracked screens

 

and this is not a self cracked screens 

[ahmad93]

this is self cracked screens