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Help! Problem with touch

josielpedro
Visitor

Help! Problem with touch

I have a problem in my Sony xperia Z ultra C 6843.

Someone can help me? 

You can see more in this link...

https://www.youtube.com/watch?v=eHXMhfyoiTA&feature=youtu.be

I think the bug are in touch screen, and don't know what i make...

Sorry for bad English, i'm Br.

Thank you.

3 REPLIES 3
profile.country.GB.title
Uliwooly
Expert

@josielpedro

Settings > about phone > diagnostics > test the screen and report back. 

josielpedro
Visitor

I can't go next of language page....

profile.country.GB.title
Uliwooly
Expert

@josielpedro

Repair the phone with PCC, if that doesn't work then contact your local Xperia care

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

http://support.sonymobile.com/global-en/contactUs/