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Exchange Email problem

iway
Visitor
September 2013
September 2013

Exchange Email problem

New Xperia Z1 phone, Zimbra Exchange Email Account. Emails get downloaded, but no text is shown when opening mails.

It works perfectly on Xperia Z tablet!

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101 REPLIES 101
Nikolauzi
Visitor
December 2013
December 2013

@JasNg wrote:
I have similar issue with Groupwise.
The inbox shows the number of unread email but display no mail
Notification works fine. Just dont see any content.
I can send email out.

Same problem here.

It works fine with other Android devices.

Need help!

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SonyXperiaZ1-Us
Visitor
January 2014
January 2014

Changed my phone from Nexus 4 to Sony Xperia Z1 a week ago and has not been able to read email from corporate server since then. I can receive and see the email's title but not the content.

The android stock mail app ran perfectly on Nexus 4 using the same settings.

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SonyXperiaZ1-Us
Visitor
January 2014
January 2014

I had to install a third part mail app to see the contents of the email. Using Aqua mail now.
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Xperia_Z1_user
Visitor
January 2014
January 2014

I am unable to sync properly to the Corporate email exchange using Activesync. The mail client only downloads some of the emails. If I am lucky then I will be able to read the contents of the downloaded email.

There are many threads discussing this issue but with no proper solution. The only solution that I found requires me to root the phone and install email.ask.

I have used many IOS, Android and Windows phone but unfortunately only Sony xperia z1 has this problem. I hope that your experts can relook into this problem and fix it.
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JasNg
Visitor
January 2014
January 2014

Looks like we are screwed now.
A bit regretting getting the X1...
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Mac1982
Visitor
February 2014
February 2014

Same problem with Xperia Z now after update to 4.3... Hoped it will be fixed with the 4.3 update for Z1, but if it does not work on Z on the newest update...

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benchong05
Visitor
February 2014
February 2014

The notification sound when there is incoming email still exist when you are talking on the phone, it is very irritating to have the sound.

Can we have the option to turn it off since Samsung smartphones have that option in their phone.
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JoachimHummel
Visitor
February 2014
February 2014

I have the same problem now with Android 4.3 

06/02/2014 23:14:36 [25800] [DEBUG] [username] -------- Start

06/02/2014 23:14:36 [25800] [ INFO] [username] Version='2.1.1-1788' method='POST' from='188.xxx.xxx.xxx' cmd='Sync' getUser='username' devId='androidc671361337' devType='SonyC'

06/02/2014 23:14:36 [25800] [DEBUG] [username] Used timezone 'Europe/Amsterdam'

06/02/2014 23:14:36 [25800] [DEBUG] [username] ZPush::GetBackend(): trying autoload backend 'BackendZarafa'

06/02/2014 23:14:36 [25800] [DEBUG] [username] Including backend file: '/var/www/z-push/backend/zarafa/zarafa.php'

06/02/2014 23:14:36 [25800] [DEBUG] [username] BackendZarafa using PHP-MAPI version: 7.1.6-42710

06/02/2014 23:14:36 [25800] [DEBUG] [username] Request::ProcessHeaders() ASVersion: 14.0

06/02/2014 23:14:36 [25800] [DEBUG] [username] ZPush::CommandNeedsProvisioning(0): true

06/02/2014 23:14:36 [25800] [DEBUG] [username] FileStateMachine->GetState() on file: '/var/www/z-push/lib/7/3/androidc671361337-devicedata'

06/02/2014 23:14:36 [25800] [DEBUG] [username] ASDevice data loaded for user: 'username'

06/02/2014 23:14:36 [25800] [DEBUG] [username] TopCollector(): Initialized mutexid Resource id #130 and memid Resource id #131.

06/02/2014 23:14:36 [25800] [DEBUG] [username] LoopDetection(): Initialized mutexid Resource id #133 and memid Resource id #134.

06/02/2014 23:14:36 [25800] [DEBUG] [username] ZPush::HierarchyCommand(0): false

06/02/2014 23:14:36 [25800] [DEBUG] [username] DeviceManager->ProvisioningRequired('876132500') saved device key '876132500': false

06/02/2014 23:14:36 [25800] [DEBUG] [username] ZPush::CommandNeedsAuthentication(0): true

06/02/2014 23:14:36 [25800] [DEBUG] [username] ZarafaBackend->Logon(): Trying to authenticate user 'username'..

06/02/2014 23:14:36 [25800] [DEBUG] [username] ZarafaBackend->openMessageStore('username'): Found 'DEFAULT' store: 'Resource id #142'

06/02/2014 23:14:36 [25800] [DEBUG] [username] ZarafaBackend->Logon(): User 'username' is authenticated

06/02/2014 23:14:36 [25800] [DEBUG] [username] Store supports properties containing Unicode characters.

06/02/2014 23:14:36 [25800] [DEBUG] [username] ZarafaBackend->Setup(): Checking for admin ACLs on store 'username': 'true'

06/02/2014 23:14:36 [25800] [DEBUG] [username] ZPush::CommandNeedsPlainInput(0): false

06/02/2014 23:14:36 [25800] [WBXML] [username] I  <Synchronize>

06/02/2014 23:14:36 [25800] [WBXML] [username] I   <Folders>

06/02/2014 23:14:36 [25800] [WBXML] [username] I    <Folder>

06/02/2014 23:14:36 [25800] [WBXML] [username] I     <SyncKey>

06/02/2014 23:14:36 [25800] [WBXML] [username] I      {36392384-fd9e-45c8-9f50-16da6dd39994}16

06/02/2014 23:14:36 [25800] [WBXML] [username] I     </SyncKey>

06/02/2014 23:14:36 [25800] [WBXML] [username] I     <FolderId>

06/02/2014 23:14:36 [25800] [WBXML] [username] I      40743dd514a94706b961d42b61f01ecd073b00000000

06/02/2014 23:14:36 [25800] [WBXML] [username] I     </FolderId>

06/02/2014 23:14:36 [25800] [DEBUG] [username] FileStateMachine->GetState() on file: '/var/www/z-push/lib/7/3/androidc671361337-36392384-fd9e-45c8-9f50-16da6dd39994-fd'

06/02/2014 23:14:36 [25800] [DEBUG] [username] SyncParameters->UseCPO('DEFAULT')

06/02/2014 23:14:36 [25800] [DEBUG] [username] SyncCollections->AddCollection(): Folder id '40743dd514a94706b961d42b61f01ecd073b00000000' : ref. PolicyKey '876132500', ref. Lifetime '290', last sync at '1391724792'

06/02/2014 23:14:36 [25800] [DEBUG] [username] SyncCollections->AddCollection(): Updated reference PolicyKey '876132500', reference Lifetime '290', Last sync at '1391724792'

06/02/2014 23:14:36 [25800] [WBXML] [username] I     <DeletesAsMoves>

06/02/2014 23:14:36 [25800] [WBXML] [username] I      1

06/02/2014 23:14:36 [25800] [WBXML] [username] I     </DeletesAsMoves>

06/02/2014 23:14:36 [25800] [WBXML] [username] I     <GetChanges/>

06/02/2014 23:14:36 [25800] [WBXML] [username] I     <WindowSize>

06/02/2014 23:14:36 [25800] [WBXML] [username] I      10

06/02/2014 23:14:36 [25800] [WBXML] [username] I     </WindowSize>

06/02/2014 23:14:36 [25800] [WBXML] [username] I     <Options>

06/02/2014 23:14:36 [25800] [WBXML] [username] I      <FilterType>

06/02/2014 23:14:36 [25800] [DEBUG] [username] SyncParameters->UseCPO('DEFAULT')

06/02/2014 23:14:36 [25800] [WBXML] [username] I       5

06/02/2014 23:14:36 [25800] [WBXML] [username] I      </FilterType>

06/02/2014 23:14:36 [25800] [WBXML] [username] I      <MIMESupport>

06/02/2014 23:14:36 [25800] [WBXML] [username] I       2

06/02/2014 23:14:36 [25800] [WBXML] [username] I      </MIMESupport>

06/02/2014 23:14:36 [25800] [WBXML] [username] I      <AirSyncBase:BodyPreference>

06/02/2014 23:14:36 [25800] [WBXML] [username] I       <AirSyncBase:Type>

06/02/2014 23:14:36 [25800] [WBXML] [username] I        4

06/02/2014 23:14:36 [25800] [WBXML] [username] I       </AirSyncBase:Type>

06/02/2014 23:14:36 [25800] [WBXML] [username] I       <AirSyncBase:TruncationSize>

06/02/2014 23:14:36 [25800] [WBXML] [username] I        3072

06/02/2014 23:14:36 [25800] [WBXML] [username] I       </AirSyncBase:TruncationSize>

06/02/2014 23:14:36 [25800] [WBXML] [username] I      </AirSyncBase:BodyPreference>

06/02/2014 23:14:36 [25800] [WBXML] [username] I     </Options>

06/02/2014 23:14:36 [25800] [WBXML] [username] I    </Folder>

06/02/2014 23:14:36 [25800] [WBXML] [username] I   </Folders>

06/02/2014 23:14:36 [25800] [WBXML] [username] I  </Synchronize>

06/02/2014 23:14:36 [25800] [DEBUG] [username] HandleSync(): Start Output

06/02/2014 23:14:36 [25800] [DEBUG] [username] WBXMLEncoder->startWBXML() type: vnd.ms-sync.wbxml

06/02/2014 23:14:36 [25800] [DEBUG] [username] Sync->loadStates(): loading states for folder '40743dd514a94706b961d42b61f01ecd073b00000000'

06/02/2014 23:14:36 [25800] [DEBUG] [username] FileStateMachine->CleanStates(): Deleting file: '/var/www/z-push/lib/7/3/androidc671361337-36392384-fd9e-45c8-9f50-16da6dd39994-15'

06/02/2014 23:14:36 [25800] [DEBUG] [username] FileStateMachine->GetState() on file: '/var/www/z-push/lib/7/3/androidc671361337-36392384-fd9e-45c8-9f50-16da6dd39994-16'

06/02/2014 23:14:36 [25800] [DEBUG] [username] ZPush::GetAdditionalSyncFolderStore('40743dd514a94706b961d42b61f01ecd073b00000000'): 'false'

06/02/2014 23:14:36 [25800] [DEBUG] [username] ZPush::GetAdditionalSyncFolderStore('40743dd514a94706b961d42b61f01ecd073b00000000'): 'false'

06/02/2014 23:14:36 [25800] [DEBUG] [username] ExportChangesICS->Config() initialized with state: 0x74010000543e0200

06/02/2014 23:14:36 [25800] [DEBUG] [username] ExportChangesICS->InitializeExporter() successfully. 0 changes ready to sync.

06/02/2014 23:14:36 [25800] [DEBUG] [username] Folder type: Email

06/02/2014 23:14:36 [25800] [WBXML] [username] O  <Synchronize>

06/02/2014 23:14:36 [25800] [WBXML] [username] O   <Folders>

06/02/2014 23:14:36 [25800] [WBXML] [username] O    <Folder>

06/02/2014 23:14:36 [25800] [WBXML] [username] O     <SyncKey>

06/02/2014 23:14:36 [25800] [WBXML] [username] O     {36392384-fd9e-45c8-9f50-16da6dd39994}16

06/02/2014 23:14:36 [25800] [WBXML] [username] O     </SyncKey>

06/02/2014 23:14:36 [25800] [WBXML] [username] O     <FolderId>

06/02/2014 23:14:36 [25800] [WBXML] [username] O     40743dd514a94706b961d42b61f01ecd073b00000000

06/02/2014 23:14:36 [25800] [WBXML] [username] O     </FolderId>

06/02/2014 23:14:36 [25800] [WBXML] [username] O     <Status>

06/02/2014 23:14:36 [25800] [WBXML] [username] O     1

06/02/2014 23:14:36 [25800] [WBXML] [username] O     </Status>

06/02/2014 23:14:36 [25800] [WBXML] [username] O    </Folder>

06/02/2014 23:14:36 [25800] [WBXML] [username] O   </Folders>

06/02/2014 23:14:36 [25800] [WBXML] [username] O  </Synchronize>

06/02/2014 23:14:36 [25800] [DEBUG] [username] WBXMLEncoder->endTag() WBXML output completed

06/02/2014 23:14:36 [25800] [DEBUG] [username] LoopDetection->ProcessLoopDetectionTerminate()

06/02/2014 23:14:36 [25800] [DEBUG] [username] -------- End

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JoachimHummel
Visitor
February 2014
February 2014

Here is the complete DEBUG Logging Text

https://www.evernote.com/shard/s1/sh/5e478561-d82d-406e-a89c-8b5cb530084b/36d25ceb433e5611748d34bc51...

Regards Joachim

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froffer61
Explorer
Explorer
February 2014
February 2014

Now that I have updated my Sony XPERIA Tablet Z to 4.3, I have therefore the same mistake.

So I got the error now on my Sony XPERIA Z, XPERIA Z1, XPERIA Z1 compact, XPERIA Ultra and XPERIA Tablet Z. The complete Z series with Android 4.3 is concerned.

I look at my mail Exchange account that you just checked the error. When can I or we can expect a correction / fix / update?

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