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Data overage on Xperia Z3V

Stikymess
Visitor

Data overage on Xperia Z3V

According to Verizon, I've used up more than 4 Gigabytes of data in April, and already used 5 this month. I've done everything I can to restrict data usage (disable background data, turn off mobile data, and enable Extended Standby in Stamina Mode), but for some reason my Xperia is still consuming data over my cellular network! I'm at home often, and I have Wi-Fi there. I'm connected to it all the time, and I have a strong signal, so I'm not sure why my phone keeps eating through my data. Has anyone else had a problem like this? I'm about to see if I can get a replacement, but if this problem is going to happen again I'll just go back to Samsung, which is a dang shame, as I really like this phone.
24 REPLIES 24
Stikymess
Visitor

Hopefully the software repair fixes this. Thanks for chipping in, though. This forum is loads better than trying to talk to the Support Team on Twitter.
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Uliwooly
Expert

If you experience this again then the problem could be Verizon customization of the firmware, just like they had done so with the iPhone and other phones; Sony does provide the updates but then networks, verizon in this case, will add their bloatware and add more customizations then its released. 

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Uliwooly
Expert

You can contact Sony directly through this

http://support.sonymobile.com/global-en/contactUs/

Stikymess
Visitor

Planning on heading over to Verizon tomorrow to do a Software Repair. Will update then
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Uliwooly
Expert

@Stikymess

keep us updated.