Appear to have lost all control over phone

[kevinpic]

Hi

i'm hoping somone here can help. i've lost complete control over my music volume and certain apps just keep opening at random. It started on the way into work, smart connect seemed to keep trying to open and i heard a womans voice talking over my music, it was the instructions on how to use smart connect.

Since then i've had my music go loud, then all the way to silent and vice versa. it's extremely frustrating. i've disabled Smart Connect entirely and now when i start music playing, my screen won't lock at all. At one point i somehow even opened the Xperia version of siri by accident.

No idea whats going on, any advice?

i'm very close to just factory resetting the entire thing.  i'm running the latest version of Android and all my apps are up to date

[Qatrium]

That's quite odd, I'd do a Phone repair via PC Companion or Mac Bridge better than factory resetting it.

[Phy]

Boot on to safe mode. If the problem is not present then it could be an app that you download that is cause the issue.


How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[kevinpic]

Thanks, i'll give it a go

i'd done an AVG scan as well which resulted in nothing too, tried different headphones as well

[kevinpic]

Nope, tried that, it's happening in safe mode as well

[Phy]

I would suggest to contact Sony Xperia Support as they maybe of more help.
http://support.sonymobile.com/global-en/contactUs/

[kevinpic]

Trying a factory reset now, i have everything backed up to SD (pics, music) and contacts on my SIM so will see if this fixes it. if not i'll try getting in contact with them

[Phy]

Ok. Let us know how it goes.