Community

Partykatt

Hello, my newly acquired Z5 compact wont play videos anymore. Youtube works fine, but videos sent to me on facebook messenger and videos online wont work (GIFs etc.)

Anyone know what might be wrong?

Thanks

Uliwooly

@Partykatt

settings > apps > all > chrome/fb > clear data > restart the phone

View solution in original post

Uliwooly

@Partykatt

Which app are you using to see the GIFs? do you have the latest facebook app? how fast is the connection?

Partykatt

Everything is up to date, it just suddenly stopped working a few days ago. I use chrome when browsing, and its basically in chrome and fb messenger it wont work.

Uliwooly

@Partykatt

settings > apps > all > chrome/fb > clear data > restart the phone

Partykatt

Tried it but it didnt work. <@:(

Uliwooly

@Partykatt

how fast is the connection (data/wifi)? you can use speedtest, do you have any antivirus, taskiller, battery apps, etc?

Partykatt

It seems that chrome works fine now, except for a few videos but I guess that must be on their end as most others work now. Fb messenger still doesnt work, might be a problem on their part aswell? My internet is 70/70 or something, fibery. Tried both wifi and mobile data. I have downloaded clean master, may this be causing these issues?