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Z5 Compact - Camera problems since Marshmallow update

dubla2dl
Visitor

Z5 Compact - Camera problems since Marshmallow update

Is there a planned fix in the works for the camera? Presently, the video camera is useless as it stutters and lags horribly. The only video mode that doesn't stutter is Mms which is grainy and low res.

Whenever I run the camera, I ensure all other apps are closed; in case it is a memory issue. I've tried rebooting it and disabling services to no avail.

The still camera also has issues now too. The camera never properly focuses. Each time I try to take a picture, the camera properly focuses in the viewfinder and then takes a blurry picture.

The camera worked fine prior to the last update. I've tried using Google's camera which records okay video, but had the same trouble taking still pictures.

Please help!

37 REPLIES 37
CameronT
Champion

Hi @dubla2dl,

Do you have your camera set to save to the SD card or the internal memory?

dubla2dl
Visitor

I've tried both. At first it was my SD card, but it has the problem on internal storage too.
CameronT
Champion

@dubla2dl,

Do you experience the same issue in safe mode?

Phy
Legend
Legend

Check if you encounter the same issue while on safe mode

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available
dubla2dl
Visitor

@CameronT

Sorry to take so long replying. Yes, the problem persists even in Safe Mode. Any ideas?

dubla2dl
Visitor

This problem is still not resolved even with the most recent software update to 32.1.A.1.185. Any plans to fix this, Sony???

224d
Visitor

Hi dubla2dl,

Anyone here helps you ? If so, please guide me, my phone got the same as yours.

Thanks.

http://1buy.vn

Tags (1)
dubla2dl
Visitor

@224d

No, my issue hasn't been fixed yet. I haven't heard anything from Sony in over a week.
qiang
Visitor

Same here. It's really disappointing. Was wondering whether enough tests have been done before rolling the updates. Hope it will be fixed asap.