Z3 Compact not able to do things while on call

[jayycopeland]

I've noticed with my Z3 Compact that it doesn't allow me to really do anything in a call. Like reply to a text, etc. Where as with other android devices, and apple products I have been able to do while doing same things. It allows you to get into message I believe but won't type anything in. Definitely not just a touch screen issue. Any ideas? Hoping lollipop fixes this issue. Any idea when that update is too?

[Uliwooly]

You should be able to multitask, so you have a protective case or film that might be blocking the proximity sensor?

[jayycopeland]

Its nothing to do with the proximity sensor. I take phone away from ear and phone comes on. And im able to do things normally without being on phone. And I can navigate thru phone on a call. It just wont allow text or such

[Phy · Accepted solution]

From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on an app called smartkey.
5. Uninstall it.
6. Restart the phone

[jayycopeland]

Thanks Phy. Seems like that did the job. What does smart key even do?

[Phy]

No problem. Glad it worked. And don't worry about smart key it is usually for headphones.

[fawwaz]

Thanks phy .. I have faced the same problem and has been fixed using your smart solution .. You are genuis .