Z2 dont start and boot loop SE screen

[Engr]

Dear All,

It has been now 4 months i have this Z2, unitl now everything was working fine, last day the battery drained completely, 0% and it got off. after some time i connected the phone to wall charger using original charger and cable , the screen boots and sony xperia flash and then it get off and then again keeps boot loop, 

The RED led comes on and then off , and screen flash SE and keeps looping... i tried making power off holding UP + power nothing works.

i tried connecting to PCC but it also doesnt detect and keep searching phone. i tried repairing using PCC but it doesnt detect phone. i tried holding DOWN volume during power on but green led doesnt come ...

 when i press UP + power on , Blue LED comes but nothing happens.

dont know wht has happened, kindly suggest me what to do.. im unable to use the phone or powere on or im not able to do anything.

Await your best support at earliest.

Wajid

[Uliwooly]

Connect the phone to a wall charger for two hours, press and hold power and volume up for ten seconds, let it charge for two to three hours then repair it with PCC

[Engr]

Hi Uliwooly,

i tried connecting the phone to wall charger , but when i did hold power and volume up for ten seconds, the RED started blinking for 1 min then again automatically the screen gets ON with sony xperia message flash and then again re-loop.

but when i connect it to PC , screen doesnot get on ,but RED led gets on then green blinks then again red gets off and then loop.... screen doenst get on

Screen gets on only when i connect to wall outlet.

Await your guidance.

Appreciated and thanks in advance.

[Thommo]

Try performing a system repair using Pc Companion as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[Engr]

Hi Thommo,

Firstly thanks for the reply, as i said in my first post that i tried connecting to PCC but it also doesnt detect and keep searching phone. i tried repairing using PCC but it doesnt detect phone. i tried holding DOWN volume during power on but green led doesnot come ...nothing happens and RED led comes and loop.

 kindly note when i press UP + power on , Blue LED comes but nothing happens.

Await your guidance, much appreciated, thanks in advance 

Wajid

[Thommo]

Reading your reply I think you misunderstood the instructions - Your phone at no point should be powered on - You hold volume down and connect the USB cable when prompted as per the guide above

[Engr]

I started PC companion without connectiong the phone, then when it prompts to connect, before connecting i pressed Vol UP + power on button for 10 secs, it doesnt vibrate,

then i connect the phone to USB PC while continously pressing Vol down ,... nothing happens, PCC keeps searching my phone... and RED led comes ON and thn green blinks then gets off , then again RED comes on ...loop...

phone keeps restartings, RED led gets on, thne green blinks,then no led,... then again RED led gets on...loops....neithier it charges,neither it gets off,nothing happens.

Thanks again.

[Thommo]

Sounds like you have a battery issue - you could try leaving it to charge for a good few hours or you will need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

[Engr]

I tried charging the phone through original charger and cable via socket, but the problem is screen keeps flashing every 2 sec on and off, with SE logo splash . i think i cannot charge it on the wall socket.

But when i connect the phone to PC USB, screen doesnot splash... only RED led keeps looping.

i think i need to go to the service center, i still have valid warranty. i purchased through one of the dealer not directly from sony. So shall i contact service dealer or can i visit directly Sony service center.???

Any suggestions ???

Thanks again  - Wajid

[Uliwooly]

Contact your local Xperia Care, check thommo's post as the link is there