Xperia Z3 screenshot problem.

[Rosebud64]

Hi everybody. I have a problem with my otherwise perfect z3. Whenever I try to take a screen shot I receive a message saying that the operation succeed in a notification pop-up but, there's no way I can find my screenshot anywhere... What should I do?

[xavinux · Accepted solution]

Hi @Rosebud64

Ok, let´s ttry the following, but first run a backup of the device information. Then perform a system repair using PC Companion orBridge for MAC. The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds) Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP. Keep us updated please, I´m at disposal for any question.

[Rosebud64]

Thanks. I will try your solution as soon as I get back home. I'll give feedback around next Wednesday.

[xavinux]

Hi @Rosebud64

Your are welcome. Keep us updated please, I'm at disposal for any question.

[Rosebud64]

Hi Guys! Ok, last solution did work! Many thanks !

[xavinux]

Hi @Rosebud64

Glad to read that your problem was solved and I´m at disposal for any question. Enjoy your Xperia device!

[Hampus]

Thanks for the info, glad to hear! :smileysmileythumbsup: