Xperia Z2 orange blinking led when connected to magnetic charge cord

[HCFL]

Hey guys. I bought this phone off a friend. Its three months old and works great. But the other night I accidentally put the magnetic port on backwards and the phone completely died. I freaked out and tried every key combination possible. I eventually got a red led when I plugged in the microusb port. It turned on in about 10 minutes like normal.

Now, when ever I attach the magnetic cord (properly) I get an orange led blinking and the device doesn't charge at all.

What does the blinking orange led mean? Does warranty cover the magnetic port? Hopefully someone can help me

[Thommo]

The magnetic port if damaged ie: you blew a fuse may not be covered as you have said you connected the magnetic port the wrong way and was this cable an official cable, I have one but mine is connected to a charging dock so I'm unable to connect it the wrong way

[HCFL]

Crap. Is there any way to repair it? I depend on this port heavily, as I don't want to wear the flaps out and use my microusb port all the time.

[dandy63]

Hi, if you are careful & treat the flaps properly you should not have any problem with them.....i've used the Z/Z1/Z2 constantly & had no problems tho i admit sometimes they can be a bit awkward if the flap is 'hanging down' after you finish charging & try to 'swing' it back up to its position but i am also well aware of people reporting problems :smileysmileywink:

[HCFL]

Thanks guys. Hopefully someone from Sony can chime in about this. It would be nice to know a technical explanation to what the blinking orange led means. I would love to be able to fix it.

Here's why I think its not totally toast, because it still senses when the cord is connected, if it were a fuse, wouldn't it just stop working entirely?

Another strange thing is when I called tech support, they said that if it was happening on the magnetic charger/dock, that even plugged into microusb it wouldn't charge and would do the same thing, blink orange.

Also. I think its strange that Sony didn't design a safeguard to their magnetic port, a peice that prevents it from being inserted backwards.

[HCFL]

Bump for a Sony rep!

[HCFL · Accepted solution]

Hello everyone. I've was having issues with the magnetic charge port on my Z2. It simply did not want to charge the device. It also was heating up when it was charging through USB. Sometimes it wouldn't even charge!

I was trying to get away with living with it until one day the phone turned off and never started back up for about a day.

At this point I knew there was no other choice but to request an RMA to get these issues addressed.

When I phoned in to tell them my issues, I told them specifically "THERE IS AN ISSUE WITH THE MAGNETIC PORT", "THE PHONE REFUSES TO CHARGE SOMETIMES" and "THE PHONE HEATS UP WHEN CHARGING".

The rep on the other end told me several times he understands the problem and they will all be addressed when it arrives at the repair facility.

So, I packaged the phone up and sent it off to Ontario (shipping cost me $40) and thought that once it comes back it'll work like it should.

---

This is where I have never been more wrong.

I got the phone back today and opened it up as soon as I could.

First thing I did was try to turn it on. Absolutely nothing. No light, no low battery screen, nothing.

So when I arrived home I plugged the thing into an AC USB charger. The first 10 minutes there was only a red LED and nothing else.

After 10 minutes I was able to see the green battery on the screen.

Another 5 minutes later, I was actually able to power up the phone. It was sitting at 2%.

Which makes me believe that the phone was either left on or COMPLETELY discharged before shipping. Don't these people at the repair facilities know how damaging it is for a battery to be comepletely discharged???

---

The second and most outrageous thing is the main reason the phone was sent it, wasn't even fixed!!!

I tried plugging into the magnetic port charger (with an aftermarket cord, as well as the dock) and the phone is doing EXACTLY the same thing!!!

In fact, this is an exact quote of what the work order says:

"PHONE IS CHARGING AND IS WORKING GOOD. PLEASE SEND IN USB CABLE AND CHARGER IF PROBLEM P-" <- They didn't even finish the sentence.

"Software Upgrade, Live Call Passed, Quality Control Passed"

I am so totally outraged and disgusted with Sony right now.

[Z2inQld]

Hi

Not sure if this works for you. Have you tried a new magnetic charge cable?

I bought a cheap cable one online and for some reason my Z2 often blinks orange when charging and I had to connect and reconnect till charge light remains stable. However a new (and more expensive) cable fixed my issues. (Originally purchased a cable with a charge led built in, but now use http://www.mobile-mate.com.au/viewItem.ta?model=Xperia+Z2&itemId=12437 , and no problems since)

I think some of the issue is cheaply made cables with poor connection supplying insufficient charge. Try official power supply (5 v 1.5 amp) and new cable. Also if power supply is less than 1.5 amp the phone may struggle to pull charge and overheat, even worse if charge is trying to struggle down a dodgy cable.

Can't believe Sony would have not protected device from incorrect connection... So more likely a cable fault.

[Dougdouggin]

I had the same problem minus the heating up issue but yes last night my phone was plugged into a good charger but an aftermarket cord that I bought and it only charged up to 82% over the entire night. I woke up to it many times throughout the night flashing the orange light and I reconnected it several times to get it to charge. This morning I tried a different cable and it works fine and have gotten it to 100% in just 30 minutes. Hope that helps and apparenty the orange light must mean an insufficient charge is occuring,

[Kaden]

Hi, my problem starts now .I leave my phone charging with the dock and my friend who was there plug it out and put it reversed charging . Now it appear the same problem as you ,is it anyway to fix this problem?