xperia Z2 driver fails to install.

[CCarter]

I have reciently upgraded to the Z2 phone, my iphone 4 was stolen.  My issue is that my phone won't connect to my pc.

I have tried a pc at the phone store and it connects, so I know it's not the phone.  I have pc companion on my computer as well as what I'm told is drivers for the phone in a downloaded file.  I've extracte the drivers into the same file but when I search for the files via update driver computer does not find it even though I'm in the correct folder.  I've searched the net for drivers via update driver, computer starts install, then tells me it fails. S1 driver fails (fast boot) D4305 fails (this is another name for the phone not sure if I got the numbers right in this post but I'm close. I've tried rebooting system, unpluging all usb devices, turning off win firewall and antivirus software.  I'm not sure what's blocking the installation of the phone drivers.  I'm pretty sure if I can get the driver's installed on my ccomputer, I can get pc companion to see my phone.  I've got it to connect to my Null, which I assume is my phone, but when I open pc companion It's not connected, probably because of drivers. Tried connecting with phone turned off and on, turning on with up volume key pressed, debugging with developer still can't find thi issue.

[Sam]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

So that I can you specific instructions, can you please advise which operating system version your PC is running?

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[CCarter]

Running Win 7 64 bit client

[_alexdon_]

Until Sam replies,you can check out this topic:

http://talk.sonymobile.com/t5/Xperia-Z1-Compact/Sony-PC-Companion-does-not-work-anymore/m-p/735399#U...

[CCarter]

Thanks for the info, but I've already tried to update the drivers for my phone.  My PC fails to install them every time and givs the 4 beep low tone notification that it fails.

[CCarter]

Somthing is blocking the driver installation. I've tried turning off firewall and antivirus programs during this process even turning them off and rebooting with them off, still blocks the install.

[Sam]

Ok instead of updating the drivers, choose to uninstall the device, wait a moment then disconnect/reconnect the phone.

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[CCarter]

Yep, tried that, it still fails to connect.  I ocasionally can get my Null is connected on pc companion, but when I load it up, nothing is connected and driver's not installed.  I can get android to pop up in my control panel under devices sometimes, sometimes D6505 or somthing like that. it's the modle of the phone, still no drivers installed, and always 4 low tone beeps indicating failure. Somthing has to be blocking the phone.

[Sam]

I must admit I am running out ways to get around this. The only other things I have seen block this kind of install are below:

1. Do not use a USB Hub.

2. Do you have any MP3 Player software installed for another MTP device?

3. Do you have any camera software for connecting a camera that may also operate in MTP mode?

4. The last option would be to test on another PC if possible to rule out the phone/cable as the problem.

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[CCarter]

I do have i tunes on my pc, and just reciently had to go to a wedding so I plugged my gps into my pc and autoplay found that no problem, it still does not find my phone. I have some portablr hard drives so maybe I'll try moving my itunes to the hard drive then unplugging it and see if that works, I have my doubts though. No usb hubs were used to answer that question, I'm usually pretty good with computers but can't think of what is blocking the installof the phone drivers.