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What app are you using to create a folder? And are you trying to create it on internal memory or SD card?
This option was available on which application? On my Z3 I can create new folder using "File Commander" app, can you try using that?
Edit: Or you want to create a folder on your homescreen or app drawer? If that's your case you can do this by dragging any app shortcut and placing it over another one.
If you want to make a folder on app drawer you must use the same method, but first pull the side menu in app drawer (from left side) and choose "Custom order" -> Now you can create folder on app drawer too.
How is it disabled? Is it totally unclickable? Are you using and 3rd party launcers?