the agent lost my mobily Z5 and did not give me a replacement

[kemo88]

My Mobily Z5  was taken by the agent for maintenance from 30 days ago and he lost my mobily and did not give me a replacement
Where are you, Sony?

[Jonas]

Hi @kemo88, very sorry to hear about this.

As this is a Global user based forum and all service cases are handled by your Local support team and I would recommend that you get in touch with them on how to proceed with this case.

I hope that helps!

[kemo88]

I called the agent
and I called Sony
But no any  one helps me
Sony service   after-sales is very, very bad in the Middle East

I waiting my mobile from a month

Where is sony

[kemo88]

sony now one monthe no answer

 Why are not answered until now

The agent wants to give me an old phone

See photos 

Please take car to the complaint

I need my mobile, or a new mobile

Thank 

من:kamel mohamed‬ ‫ <>
إلى: Sony Middle East General Enquiry <sonycustomercare.mea@ap.sony.com> 
تاريخ الإرسال: الأربعاء 25 يوليو، 2018‏ 4:14 م
الموضوع: بخصوص: Thank you for contacting Sony Contact Centre [ ref:_00D90XxjZ._5009025lKZx:ref ]

 من: ‫kamel mohamed‬ ‫ <>

إلى: Sony Middle East General Enquiry <sonycustomercare.mea@ap.sony.com> 
تاريخ الإرسال: الثلاثاء 24 يوليو، 2018‏ 4:30 م
الموضوع: بخصوص: Thank you for contacting Sony Contact Centre [ ref:_00D90XxjZ._5009025lKZx:ref ]

من: ‫kamel mohamed‬ ‫ <>
إلى: Sony Middle East General Enquiry <sonycustomercare.mea@ap.sony.com> 
تاريخ الإرسال: الإثنين 23 يوليو، 2018‏ 3:12 م
الموضوع: بخصوص: Thank you for contacting Sony Contact Centre [ ref:_00D90XxjZ._5009025lKZx:ref ]

reminder 

 من: ‫kamel mohamed‬ ‫ <

إلى: Sony Middle East General Enquiry <sonycustomercare.mea@ap.sony.com> 
تاريخ الإرسال: الأحد 22 يوليو، 2018‏ 3:29 م
الموضوع: بخصوص: Thank you for contacting Sony Contact Centre [ ref:_00D90XxjZ._5009025lKZx:ref ]

We are waiting for your reply 

regards 

من: Sony Middle East General Enquiry <sonycustomercare.mea@ap.sony.com>
إلى: " 
تاريخ الإرسال: الأحد 22 يوليو، 2018‏ 3:02 م
الموضوع: Thank you for contacting Sony Contact Centre [ ref:_00D90XxjZ._5009025lKZx:ref ]

Dear Sir/Madam,

Thank you for contacting Sony.

Your email is registered with the case number C-0023641477.

We completely understand that you need to have your question answered immediately. However, emails are answered in the order they are received, kindly allow us some time and will revert to you within 2 working days.

In the meantime, your patience is appreciated.

Sincerely,

Sony Contact Centre

Please do not remove the reference number [ ref:_00D90XxjZ._5009025lKZx:ref ] in the email subject while replying.  Replies will be delayed if the reference number is removed.