Sony Xperia Z5 Compact has an echo when making calls
Hi,
I have a brand new Sony Xperia Z5 Compact, when I make/receive calls, the person at the other end has an echo from my phone. THIS is not the case using a bluetooth device to make the calls with.
Please advice what to do ?
Infomation about the phone : Modelnumber : E5823 Android version : 5.1.1 Kernelsystem : 3.10.49-perf-g83fc9bc Versionnumber : 32.0.A.6.152
Oh well, the issue just happened when someone else called me. Right at the beginning the caller notified me about the echo. So, the echo can appear at the start of both incoming and outgoing calls.
I got my unit replaced owing to this issue. Now, I have a new Z5C from the same shop and of same p. number (1298-2057), same revision (Rev. 2) and.... yesssss, same echo problem and same disappointment to me. BTW, it is running firmware 32.0.A.6.152
Turning the volume down is not a solution, at least in my case. The echo persists for the first 20-30 seconds of the call and then it suddenly dissapears. I think that would not be the effect if it were caused by high volume of the speaker.
I hope sony fixes this problem in a further firmware update.
Sony Mobile is committed to providing the highest standards of product quality and customer service for all of our products. If you or your counterpart experience echo during phone calls, please make sure that your phone is updated with the latest software, 32.0.A.6.200 or later. Software availability will differ between market and operator. You can see your version under Settings > About phone > Build number. To update your phone, go to Settings > About phone > Software update. You can also update your phone using a computer: http://support.sonymobile.com/global-en/xperiaz5compact/software/ If this does not help we recommend to contact your local authorized service centre if you feel it is not performing as expected.
I confirm that build 32.0.A.6.200 does not fix this issue: The person on the other end of the line hears an echo of him/herself. Reproducable in 100% of all calls, with both SIMs I'm using alternating in this phone booking the phone into different networks. Dialog partners report that the echo disappears after a certain period of time (this may be the already mentioned 20 to 30 seconds). Which leads me to the conclusion that this has to be a software issue. Only workaround is a headset. If there is not a solution for this problem soon, I will return this phone and order a competitive product!
I got a new Z5 the other day and I used it to call just 4-5 times. On 3 of these call I received a complain from the other side about a bad echo, which disappears at some point.
It looks there is no problem with the headset or with my PS Vita phones.
Looking at the other posts it seems that I cannot do nothing, until we have a patch and bringing the phone in service will do nothing.
I must say it is a shame for SONY to deliver such hi-end and expensive phone without even testing the very basic feature... really frustrating.
