sony - contact us

[donyeri]

Hi, has anyone try to contact sony before? It is very dissaponting. I drop the complaint/query 3 times and all that I got is they recieved my query but I have been waiting for two weeks but no response has enter.

No offense. But I really feel dissapointed with sony aftersales services...

[_alexdon_]

Yes,I have seen they answer hard sometimes,I also contacted them in the holiday period,but they answered in about 4-5 days.

[Sam]

I am sorry to hear about that. Do you have the SR number form the contact you made so that I may have this looked into for you, if so please PM that to me?

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[donyeri]

Hi Sam, I just recieve a message from sonymobile, and its very funny that they just give me unrelated topic in the email which they asked me to registered myself which I have done before... While my question have not any correlation with that at all....

I am crazily devastating with Sonys customer service... I can't deal with this kind of ways of working anymore, totally wasting my time. Better change the brand...

Next brand of my tv, speaker, and mobilephone will not be SONY...

[_alexdon_]

I am sorry to hear this,sometimes they confuse you but I think they only want to help.

[donyeri]

Hi Sam and alexdon, sorry to come up with this again. I even almost forgot that I ever sent queries to indonesian contact center again. To be honest, it is very very very dissapointing, no response at all. And till now I still haven't got any update for my z lte here, and apperantly other user of z ltr are having the same thing here... Totally dissapointed with sony.

[_alexdon_ · Accepted solution]

No problem,I wish I could do more for you but I am limited by my position.You should contact a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

[donyeri]

Thanks alexdon. I have sent a message to Johan and will waiy for his reply...

[_alexdon_]

Keep us updated.

[donyeri]

Hi Alexdon I recieve the notification for an update of 10.5.A.0.230... Finally...

But unfortunalety I have been reading about the bugs for this version which includes battery draining and etc and a newer version with improvement 4.4.4 is being roll out. Do you have any information whether this information is correct, I mean I just wonder if they already identify the bugs from those which recieve the roll out why they still rolled it out now (after several months of the official launch) ? Why not wait for the 4.4.4 version directly. Thanks