Sim lock code at 0 despite having paid Ee for unlock code

[JDogX]

Hello

I have just paid Ee for an unlock code for my z3 compact. Their instructions state to check *#*#7378423#*#* on phone and if sim lock under service info shows 0 (mine does) to contact Sony for a handset reset. I cannot find where to request that on your website, please help. I just want to unlock this phone!!! 

John

[Jonas]

Hi @JDogX, sorry to hear about this.

I would recommend that you get in touch with your Local support team for further assistance with this. They are well informed on your specific market and will be able to provide you with some further information on how to proceed!

Let me know if that helps!