Please help me!!!! Too many problems with this phone!

[thehotsung8701]

I bought my phone on the Sony website.  Sometime I think they send me a refurbish one instead of a new phone because since day one there is so many problem with this phone.

Previously I owned a Note 3 but I switch over to the Ultra because the Note 3 was too small for me.  First thing I notice was that certain games would freeze at certain point that never happen on the Note 3.  I never had a single problem with the note 3.

The biggest 2 problems for me is this.

1.  Doesn't work with T-Mobile 4G LTE (It should), I call T-Mobile and they help me fix my APN and it still does not work!?!  Because it does not work I cannot send Pic through text.  If I can't fix it soon, I have to cancel my data plan.  

 -  I cannot use GPS, I can't not surf the WEB, etc....  It is really a major problem.

2.  Camera freeze often?  Why?

3.  Certain games freeze when it shouldn't be?

4.  Is it the phone or Android version 4.4.4 Kitkat?

Please help me!

[Uliwooly]

You can read about it here

https://support.bluesound.com/hc/en-us/articles/201940663-What-should-my-Wireless-Signal-Strength-be...

[thehotsung8701]

Hmm it work on my Note 3 and I didn't even get LTE in downtown LA either so it can't be the connection.  

[thehotsung8701]

It keep saying Unable to connect to the proxy server?

[Uliwooly]

That does seem like a network issue not a phone issue, if you can borrow a friend's sim card from another carrier. Is it Tmobile from which country?

[Uliwooly · Accepted solution]

Try this, settings, more, mobile network, access point names, add new, enter this info

Name: T-MOBILE
APN: epc.tmobile.com but you it’s an LTE Device, use: fast.tmobile.com instead
Proxy: <Leave in Blank>
Port: <Leave in Blank>
Username: <Leave in Blank>
Password: <Leave in Blank>
Server: <Leave in Blank>
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy: <Leave in Blank>
MMS port: <Leave in Blank>
MCC: 310
MNC: 260
Authentication type: <Leave in Blank>
APN type: default,supl,mms
APN Protocol: Leave it to the Default one

Menu, save

[Uliwooly]

BTW DTLA has terrible Tmobile coverage

[thehotsung8701]

It work!!!! 

I love you man!  I need to see if I can send picture through text.  T-mobile help me but I think what work was typing in the APN type!

Camera work as well!

My new signal strength is -106 dBM  34 asu but the internet is fast and it work!

[Uliwooly]

Anytime, I know, I am AWESOME  

[Phy]

Nice

[thehotsung8701]

You are the forum legend.  

Are you part of sony team?

I just wanted to say picture can be send with my text through both wifi and LTE though wifi is much slower.  Bluetooth also work now.  

I think that all of my problems or at least all the major one.  I couldn't afford to send my phone into repair cause I need my phone so one less thing to worry about now.