Please help me!!!! Too many problems with this phone!

[thehotsung8701]

I bought my phone on the Sony website.  Sometime I think they send me a refurbish one instead of a new phone because since day one there is so many problem with this phone.

Previously I owned a Note 3 but I switch over to the Ultra because the Note 3 was too small for me.  First thing I notice was that certain games would freeze at certain point that never happen on the Note 3.  I never had a single problem with the note 3.

The biggest 2 problems for me is this.

1.  Doesn't work with T-Mobile 4G LTE (It should), I call T-Mobile and they help me fix my APN and it still does not work!?!  Because it does not work I cannot send Pic through text.  If I can't fix it soon, I have to cancel my data plan.  

 -  I cannot use GPS, I can't not surf the WEB, etc....  It is really a major problem.

2.  Camera freeze often?  Why?

3.  Certain games freeze when it shouldn't be?

4.  Is it the phone or Android version 4.4.4 Kitkat?

Please help me!

[Phy]

First, go to your network provider and get a brand new nano sim card. Then use Sony PC Companion to repair your phone.

http://support.sonymobile.com/us/tools/pc-companion/

[thehotsung8701]

Just did PC companion, does not fix anything!  I am really angry now and very frustrated!

[Uliwooly]

Do you have a micro SIM card or did you trimmed a regular SIM card? how old is it? are you certain that your phone its compatible with your carrier's 3G and 4G bands?

Go to settings > about phone > check the model name/number and post it here also which carrier and which country?

[thehotsung8701]

to uliwooly

I have a brand new micro sim card from T-Mobile.  My phone which is C6806 is compatiable with T-Mobile 4G LTE network and it is also a 4G LTE phone.  It said LTE when I turn off wireless but it just does not work.  

Here is my about phone.

Model Number C6806

Android Version (latest) 4.4.4

Baseband version 8974-AAAAANAZQ-10270054-51

Build number 14.4.A.0.108

T-Mobile USA

[Uliwooly]

How about if you manually enter the APN settings? also how good or poor is the network coverage in your area? or at least LTE coverage

[thehotsung8701]

I did manually enter the APN.  I get about 2 bar of LTE on my Note 3.   

[Uliwooly]

Try this on both phones, settings > about phone > status > signal strength and post the info here, bars aren't reliable  

[thehotsung8701]

Signal Strength

-112 dBm   30 asu

[Uliwooly]

That's a terrible connection, that's your problem