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Photo editor Crashing!

SOLVED
Ozgur
Visitor

Photo editor Crashing!

Hi everybody, photo editor says "unfortunately application stop." When I location setting is turn off application works well. How can I fixing this issue?
1 ACCEPTED SOLUTION

Accepted Solutions
Jake-SonyXperia
Champion

In this case I can only advise that you perform a backup of content and then trying a software repair to help resolve this issue.

1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

View solution in original post

13 REPLIES 13
Jake-SonyXperia
Champion

Hi Ozgur,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

Try clearing the apps data.

Menu > Settings > Apps > All > Photo Editor > Clear Data.

let us know how you get on.

Ozgur
Visitor

Thanks for your reply, but still same issue, nothing changes.
Jake-SonyXperia
Champion

In the original statement you say when you have location turned off it works, are you referring to the Location option within the Settings menu?

Ozgur
Visitor

Yes application normally doesn't work. If I turned off location setting application works Normal.
If location is set to high accuracy or battery saving, editor doesn't work. I don't know why? How can I solve?
Jake-SonyXperia
Champion

Are you able to run this in Safemode and let me know if the same issues occurs.

Safemode instructions

Ozgur
Visitor

In safe mode working normal. So what I have to do?
Jake-SonyXperia
Champion

I see, this would generally indicate that third party software may be causing this issue.

I suggest removing any new apps you may have downloaded recently or ones close to when the issue started to occur.

Also try booting back in to normal mode and see if the issue continues, as in some cases simply booting in to Safemode can resolve software glitches.

Ozgur
Visitor

Thanks I will try to find and will share here.
Ozgur
Visitor

I uninstall all third party software but nothing changes still I didn't find to problem.