No mobile data after upgrading Z5 Compact to 32.2.A.0.305

[simendsjo]

I just upgraded my Z5 compact, and lost all mobile data access.

EDIT: I'm located in Norway and have Telenor as the operator.

I've tried rebooting my phone, often after each setting change, with no effect.

I've tried:

- Checked the data provider

- Turned off and on again Mobile Data

- Turning off Roaming

- Turning off Power Saving

- Changing to 3G only

- Changing to 4G

- Redownloaded Internet Settings from the network provider

- .. and probably more

Nothing seems to work. There doesn't seem to be a problem with my network provider, which I didn't expect as it happened immediately (I think - had mobile access some hours earlier) after upgrading.

Is someone else experiencing the issue and/or knows a fix?

#

[Kaken]

Finaly a fix working on my phone.. 

Setttings -> More -> Mobile networks -> Access Point Names. Select "telenor.smart"

Edit: APN from "telenor.smart" to "telenor". save (top right corner)  Done.. 

[simendsjo]

I tried updating the internet settings from Telenor (for the third time since yesteday?), and now it works again.

[Rolf2]

I have lost the GSM/3G/4G connection to Telenor. Not able to call or receive calls, SMS, data. The only thing that works is wifi-calls.
This is critical!!!
I have contacted Telenor, they says this is a problem with the update.
Has there been any info from Sony regarding this? When can we expect a fix?

[Rolf2]

Since i updated my Z5 yesterday, I have not been able to connect to Telenor on GSM/3G/4G/4G+ so my phone is now useless. The only thing that works is wifi-calls.
Telenor confirm this as problem related to the update.
When can we expect a fix?
Is there any info from Sony on this issue?

[JonBlund]

The exact same happened to me. I got a fix from Sony support (basically resetting network settings, see below). Now everything except 4G seems to work.

Instructions from Sony (in Swedish):

1. Återställ nätverksinställningar (Inställningar > Säkerhetskopiering & återställning > Nätverksinställningar har återställts.
2. Ändra nätläge till bara 3G eller endast GSM om 3G ej hjälper (Inställningar > Mer > Mobila nätverk > Önskad nätverkstyp).
3. Prova att hämta Internetinställningar (Inställningar > Mer > Internetinställningar)

Good luck!

[Ixoyehk]

MY Z5 compact 's VoLTE dispare after latest update(32.2.A.0.235),how can I fix it?
Before this update, my phone can use voLte normally, at the same time, my friend's Z5 cam use volte like before( both of our mobile network.is the same).
Is this update have bud or anyother else issue?

[SteinLeidal]

My Z5 compact only connects via Edge after performing the latest updates, even when 4G+ is available. Anyone?

[tormodt]

After updating this morning my Z5 Compact has been unable to receive calls and messages, because it's unable to register on the network.

Disabling VoLTE made it possible to connect to the cellular network, but after a while it disconnects again. When it's connected I can't get any 3G/4G or receive calls.

I really hope that a fix is on the way, because my phone is now pretty useless!

[Giffy_nor]

Same here. Needed to go manually to GSM coverage after upgrade... Telenor Norway is my service provider

[SteinLeidal]

Telenor for me too.