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No mobile data after upgrading Z5 Compact to 32.2.A.0.305

SOLVED
simendsjo
Visitor

No mobile data after upgrading Z5 Compact to 32.2.A.0.305

I just upgraded my Z5 compact, and lost all mobile data access.

EDIT: I'm located in Norway and have Telenor as the operator.

I've tried rebooting my phone, often after each setting change, with no effect.

I've tried:

- Checked the data provider

- Turned off and on again Mobile Data

- Turning off Roaming

- Turning off Power Saving

- Changing to 3G only

- Changing to 4G

- Redownloaded Internet Settings from the network provider

- .. and probably more

Nothing seems to work. There doesn't seem to be a problem with my network provider, which I didn't expect as it happened immediately (I think - had mobile access some hours earlier) after upgrading.

Is someone else experiencing the issue and/or knows a fix?

#

1 ACCEPTED SOLUTION

Accepted Solutions
Christofer
Champion

Hi all,

Sony Mobile is committed to providing the highest standard of product quality and customer service for all of our products. Xperia Z5 series models in cooperation with Telenor have been the very first to launch 4G and Wifi voice in the Norwegian market. Following a software update related to this feature, some Z5 series users experienced problems with their network connection. We apologize for any inconvenience caused and are working closely with Telenor to resolve this matter. A software update will be made available later today and customers are recommended to update to this software as soon as it has been made available for download either Over The Air or via Xperia Companion.

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66 REPLIES 66
Kaken
Visitor

Same problem.. Xperia Z5. (seemingly no problem with the operator Telenor in norway.)

Jeg5
Visitor

Same problem Z5 compact, Telenor

profile.country.GB.title
Uliwooly
Expert

I'm sorry to hear about this issue, could you test a different SIM card? if not, you might want to repair the phone with XC 

Xperia Companion (XC)

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

Roy1970
Visitor

Same problem with my xperia z5 compact. Operator is telenor.

kolstae
Visitor

Same problem - Z5 compact Telenor
simendsjo
Visitor

I don't have access to another SIM-card or a Windows or OSX. Do you have the software available for GNU/Linux somewhere?

Rafael_rtg
Visitor

I had the same problem, however I restarted the apparatus and returned to operating;

Try, take and put the Chip, and restart.
Or call service provider, to update the connection (I had this problem in the last update, i called service provider, they did something, asked to reboot the apparatus and returned).

Ats1
Visitor

Same problem. Sony must solve this.
arisnes
Visitor

Same problem with Z5 compact. Provider TalkMore (telenor)

This should be fixed by Sony immediately!