No mobile data after upgrading Z5 Compact to 32.2.A.0.305

[simendsjo]

I just upgraded my Z5 compact, and lost all mobile data access.

EDIT: I'm located in Norway and have Telenor as the operator.

I've tried rebooting my phone, often after each setting change, with no effect.

I've tried:

- Checked the data provider

- Turned off and on again Mobile Data

- Turning off Roaming

- Turning off Power Saving

- Changing to 3G only

- Changing to 4G

- Redownloaded Internet Settings from the network provider

- .. and probably more

Nothing seems to work. There doesn't seem to be a problem with my network provider, which I didn't expect as it happened immediately (I think - had mobile access some hours earlier) after upgrading.

Is someone else experiencing the issue and/or knows a fix?

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[KhaiN]

This also works for me, but the problem is that when I'm on a Wifi conection over a few hours, I've to do all over again. Seems like the telephone "forgets" the settings when switching off wifi. So after doing this I don't dare go back to wifi. Very annoying bug and hopes Sony fix this as soon as possible.

[tormodt]

Sony has now pulled the buggy update and sent out a new one OTA with a fix for this problem, I installed it last night and everything works fine now! It's still called 32.2.A.0.305 though.

[Zardoz_IX]

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@tormodt wrote:
Sony has now pulled the buggy update and sent out a new one OTA with a fix for this problem, I installed it last night and everything works fine now! It's still called 32.2.A.0.305 though.

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Ditto. Just installed the new update and all my problems are solved. Apparantly Sony was listening.

Better luck next time!

[KhaiN]

New update fixed it all this morning. Thank you Sony. And don't do this again. Ever!!

[Christofer · Accepted solution]

Hi all,

Sony Mobile is committed to providing the highest standard of product quality and customer service for all of our products. Xperia Z5 series models in cooperation with Telenor have been the very first to launch 4G and Wifi voice in the Norwegian market. Following a software update related to this feature, some Z5 series users experienced problems with their network connection. We apologize for any inconvenience caused and are working closely with Telenor to resolve this matter. A software update will be made available later today and customers are recommended to update to this software as soon as it has been made available for download either Over The Air or via Xperia Companion.

[Tullefon]

Hi.
I just updated to this version. 4G now works ok, but VoLTE is active even if it is deactivated in settings. Also WiFi-calls has stopped working.

[Christofer]

Hi @Tullefon, sorry to hear that.

I recommend that you contact your Local support team about this.