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Lollipop update causing phone ringtone to be silent very often

Jono_z3c
Visitor

Lollipop update causing phone ringtone to be silent very often

Since the Lollipop update, I have, on 4 occasions this week, come across the same problem.

When there is an incoming call, the phone does not ring, I only see the screen and notification light turn on.


Phone volume (using side keys) is set to the maximum level for ringer. I go to Settings->Sounds to select my ringtone, and try calling my phone again but each time it remains silent.

When my calendar has notifications, I hear the notificaiton noise for events.

The only way to remedy this each time was a reboot of the phone - after this the ringer would work again, at least until the next time it goes silent.

Any idea what could be causing my phone to remain silent for incoming calls  ?

36 REPLIES 36
Rickard
Master

I'm sorry that this is taking some time. I've forwarded the logs you sent me internally but i'm afraid i don't have any new information yet.

AzzaZ3c
Visitor

Hi. I appear to be having the same problem since my lollipop update 5.0.2
What can I do to fix this please help?!
Thanks in advance.
AzzaZ3c
Visitor

Just going to clarify, it will ring now.
However I get no message alert tone for any message no matter the app.... It's strange.
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Qatrium
Expert

Did you activate Priority mode?

Jono_z3c
Visitor

No

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Uliwooly
Expert

@Jono_z3c

Any third party notification app?

Jono_z3c
Visitor

Not that I know of.
There are many apps to are allowed to do notifications.

I did install another dialler, and WhatsApp and Viber and Skype etc.

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Uliwooly
Expert

@Jono_z3c

you could boot on safe mode and report back

Jono_z3c
Visitor

Its now been several weeks since I provided Sony with debug logs from my phone.

The problem is still persisting, even with the latest software udpates.

I am restarting my phone nearly daily after coming back to find missed calls on it.

Thinking of making a warranty claim.

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Uliwooly
Expert

@Jono_z3c

Could you stop by your local Xperia Care? does it work fine after reseting the phone with PCC?