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FritteA

I have had my phone for 3 days and havent had any problems till today, this morning my headset was working, listening to spotify and been talking aswell. But then I didnt use it while on work but on my way home when I was going to listen to some music it suddenly didnt work at all, the integrated speakers starts directly and I have tried 2 different headsets but none of them works, either with music or calls. I have tried to fully reset the phone but still doesnt work.

Anyone know what else I can try or might it be broken already!?

FritteA

Problem solved!

Kinda funny but as I were going to send my phone in for DOA I thought I would do one last complete check of what the problem could be.. the one thing I hadnt looked close(enough) on was the 3,5 socket.

As I tried to look inside the socket with a flashlight it looked to be something grey at the bottom so I took toothpick and sweeped around inside at the bottom of the whole and out came alot of fuzz, apparently enough to cover the metal pins inside that made the 3,5 plugg not getting a connection with the pins.

After getting the fuzz out it works without a problem!

So it might not have been such a great idea not to have any cover for the 3,5 socket after all, it's great that it's waterproof inside aswell but maybe they still should have added a cover as this probably will be quite a usuall problem from just having it inside your pocket!

I hope my discovery might help others aswell and now you know what to look for at first place if your headphones stops working and there doesn't seem to be any software problem at all.

View solution in original post

Uliwooly

Sorry to hear that, but you should contact your local Sony

http://www.sonymobile.com/global-en/support/contact-us/

FritteA

Yea will do tomorrow if no one else have had same problem and found a sulotion.

Lazyloonie

Hello,

I am not sure if i am missing a option or something on the phone but everytime i plug my headphones in the music will play for 2-5 secs then the sound stops. Music keeps playing just the sound stops. If i unplug and plug in back in it does the same thing. Under sound options i have it on other instead of the sound canceling headphones. I have tried with clear audio on and off doesnt help. Not sure if this is a common problem or maybe i am just a **bleep**.

danperry87

Had my Z2 since May 1st and today it's suddenly decided not to recognise anything in the headphone socket

_alexdon_

Did you try a simple restart?

alexdon

Lazyloonie

Yes i did.

_alexdon_

Try settings-apps-all-smart connect,force stop and clear data.Restart and report here.

alexdon

danperry87

Didn't work for me

Sam

Based on the information above there could be a number of reasons for this, however pelase try ruling out a software problem before we look art the rest of the options:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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Headphones stoped working after 3 days.

Headphones stoped working after 3 days.

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