White dot on screen

[stacey1308]

I have jusy noticed one white dot on my xz premium scrscrescars . There's no damage nothino suddesud that whitewdot appeared on phone screen. What shall I do? 

[dandy63]

@stacey1308 could be a "Dead Pixel" are you able to take a screenshot & post it here

[stacey1308]

Picture attached . 

[stacey1308]

I'm waiting for the reply 

[RuneJ]

Could you explain what white dot you are seeing? -Where on the screen is it?

[stacey1308]

Just above the Google mirco symbol at the corner..  

[RuneJ]

That looks like a problem/issue with the display.

Best way forward is to contact your local Sony support.

[Emir1]

Hi @stacey1308, I am sorry to hear about what has happened.

I am sorry to say that since this is a physical concern, I am only able to refer you to have your device sent to an authorized service center. In order to have the device sent in, I recommend getting in touch with your Local support for further assistance in doing so - as they are well informed in regards to local service routines, warranty terms and consumer laws.

[Amy_1989]

Hello,

It's just appeared on my screen too my old Xperia did this but it was 2+years old. Brought this premium outright slightly annoying. Have you looked into it anymore? 

Amy

[Emir1]

Hi @Amy_1989, I am sorry to hear that.

Unfortunately, I may only advice you to have your device sent to an authorized service center as the concern is physical - as I mentioned in my previous post here.