TOUCHSCREEN wiered problem

[gimli4711]

Hi,

i have a wiered problem with the touch screen. Quite often the first touch is not recognized and i have to touch the screen a second time to get the touch recognized by the phone.

For example i touch an application on the sony launcher there is no reaction, when i touch it the second time the application gets started.

There is no extra screen protection on the screen and the screen itselfe is clean.

Does this sound like a hardware problem ?

[Uliwooly]

@gimli4711

Test the screen, settings > about phone > diagnostics > test > test touchscreen. 

[gimli4711]

In the testprogramm I can't reproduce it. Only on the launcher and in other applications. 

[Uliwooly]

@gimli4711

boot on >>> safe mode and test the preloaded apps.

[gimli4711]

The problem remains in safe mode 

[Eusebio]

I hv this weird problem too, i'm already test every way like repair firmware, touchscreen calibration

[gimli4711]

So what now, Hardware or Software issue ?

[Jonyny]

This issue just happened to me this morning.

But since it's randomly happens, it seems to be some kind of software glitch

[ordivergens]

I have this issues as well. I don't see it as much when using the phone in the portrait orientation. I usually see this happening the most when I try to scroll in apps while using the phone in landscape orientation.

I tried the diagnostic test for the touchscreen and don't see any issues so I agree with @Jonyny, this is probably a software issue.

[mmischitelli]

I'm having problems with the touchscreen as well. Most of the time is working alright, but just like this, out of the blue, starts missing touches, swipes, etc.. sometimes this problem is very VERY noticeable and embarassing. I don't know if it's software or hardware, but I fear this can't be solved. I'm thinking about selling the device before it starts loosing value.

See this video i made with my old 950XL to the brand new XZP: https://1drv.ms/v/s!Auxdy70nvM2ppaRjHTtgdbJRe56rzQ