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Smart Lock empty after update

KiwiNL
Visitor

Smart Lock empty after update

Today I had to update the Android software on my 10-days old (new ;)) telephone. Since the update the Smart Lock option doesn't work anymore. When I tried to figure out what was wrong I discovered that the Smart Lock screen is empty. The options I saw before are gone. So I cannot set Smart Lock anymore. Am I the only one with this problem? Does any of you know how I can fix this?

136 REPLIES 136
meMarkus
Visitor

Thank you so much. 

EelcoV
Visitor

Why isn't Sony responding to this problem? Almost 4 months and not a word from the support department..... I'm sorry to say this but this is a big fail @Sony

crpeng
Visitor

I have the same problem. The Smart Lock screen can disappear within a few hours after restarting . We need a permanent fix.

Sony, please address this issue as soon as possible. 

Максии
Visitor

Здравствуйте

У меня такая же ситуация обращался в поддержку все молчат почему ненпойму

Hello
I have the same situation appealed in support of all silent why nenapoymu

GT

AntonNotna
Visitor

The smart lock issue is getting more and more interesting. When I bought my ZX1 compact it didn't take much time to find out that it is not working. So it was with pleasure that I noticed that when I updated Android on the 23 Feburary it was back... I thought only to discover that it now two days later is gone again worked all day yesterday and then today gone. Back to the old state. Any way out of this? Not it is a major problem the finger scanner is fine but not 100% successrate in first go so it would be fantastic with a functional smart lock.

Tags (2)
androSXZ1
Visitor

Thanks, it worked for my XZ1 

Lutz-Th
Visitor

I havealso  the same problem. The Smart Lock screen is disappear within a few hours after restarting . We need a permanent fix. I have also a problem to stream mp3 through Bluethooth.

Yekollu
Contributor

Are you guy's enrolled in the beta program for Google app? Smartlock started working fine as soon as i removed myself from the Beta program.

This is something that Sony cannot fix, you have to direct your questions to Google

KiwiNL
Visitor

No, I have nothing to do with any bèta programm at all, so that's definitely not the solution.

Yas7679
Visitor

Me too😔xa1