Black screen during calling

[Rompi2]

The screen remains black with no information showed and only cancel the conference with switch on button 

[ChloeS]

Hi @Rompi2

Sorry to hear about this 

Do you have a screen protector or case on your phone? Or do you possibly still have the protective film on the screen from when it was purchased? 

Let me know 

[Rompi2]

Yes, I have a protective glass cover on the screen. 

[ChloeS]

Hi @Rompi2

Can you remove the screen protector, clean the screen with a dry cloth and then see if you experience the same issue?

Let me know 

[Rompi2 · Accepted solution]

I removed the glass cover and it runs better,  I got the normal functionality. Thanks .

[ChloeS]

Hi @Rompi2

Glad to hear that has been resolved 

If you need any further help please let me know