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z5 compact restart problem

sonnny
Visitor

z5 compact restart problem

I've bought it for 20days,and it restart over 8 times(with the newest system)

15 REPLIES 15
AREK28
Visitor

Mine rebooted by itself 4 times since i bought it yesterday, device also gets very warm just with few minutes of web browsing..
sonnny
Visitor

with the newest system?If you not play games,it wouldn't get warm for my device.

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Qatrium
Expert

Latest update fixes some overheating and camera lag issues, I recommend that you still have some random restarts after that update is to test if it happens in safe mode, if it doesn't occur there that most probably a 3rd party app is causing this.

sonnny
Visitor

3-5days restart one time,I can't use it in safe mode all the day......

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Qatrium
Expert

1 random restart in 5 days is not an issue in my humble opinion, but if it's really bothering you, you can try to back up your data and perform a PC Companion Phone Repair. This will do a clean installation of the latest firmware and will also wipe your internal memory, thus eliminating any software glitches and erase all apps, then you can go re-install your apps gradually to see if one of them is causing this random restarts.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

sonnny
Visitor

I used iphone,it nearly not restart,maybe 1-2times over 3 months.So I think this device's restart is frequent.Sometime,I use a app,it restart.10 days ago,I just light the screen,this device light red and restart.It's very strange.......

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Qatrium
Expert

Try PC Companion Phone Repair and report back.

sonnny
Visitor

Maybe these two ways are all useless......

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Qatrium
Expert

May be, but we are just trying to help.

You can always contact Local support if you find our help useless here.