Z5 compact hanging on phone calls made/received

[Patdfb]

Hi. I upgraded from a Sony XP to a z5 compact white, yesterday, however when i make or recieve phone calls, the phone effectively freezes.screen goes black, even when calls finished!!!

This is especially annoying as the same problem blighted my XP and is one of the main reasons i chose to upgrade as was struggling with ram issues anyway

Brand new phone, and having the exact same issues.

Apps downloaded are

Facebook messenger
Avast anti virus
Ccleaner
Burgerking app
My o2
o2 priority

What is going to be causing the phone part to freeze?

Nb i also have wifi on most of the time


Any help much appreciated

[Patdfb]

Well none of it worked still the same

[Uliwooly]

@Patdfb

uninstall any antivirus, taskiller, battery apps > then settings > apps > all > phone > clear data > restart the phone > check again 

[Patdfb]

@uliwooly, done all that after factory reset, but will try again

[xavinux]

Hi @Patdfb

If the problem persist after a software repair via PC Companion, I suggest that you contact your Local Sony support for information about how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/

[Patdfb]

I'll try is it normal to have 3 phone apps running at once?

[Uliwooly]

@Patdfb

That's odd, follow @xavinux suggestion and repair the phone with PCC

[Patdfb]

Done, tis the same, has 3 phone apps after all that

[Uliwooly]

@Patdfb

odd but do you still experience the same issue?

[Patdfb]

Yip still same

[Patdfb]

Hi, sorry didnt reply before, the phone had a fault with the membrane which meant that it wasnt behaving properly, on phone calls phone swapped and new one is fine.

Thanks for everyones help