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Z3V Lollipop can't send SMS

MilkBeforeCerea
Visitor

Z3V Lollipop can't send SMS

After updating to 5.1.1 my phone isn't able to send texts anymore, the conversation is still visible but when I try to send a new text a grey notification appears saying "could not send."

The message still persists after I reboot in safe mode.

Are there any fixes for this issue?

16 REPLIES 16
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Uliwooly
Expert

@MilkBeforeCereal

Since this is a verizon version, I'm not sure if this will work but 

settings > more > mobile networs > make sure Verizon its selected > back > internet settings > accept > restart the phone 

Jake-SonyXperia
Champion

Hi MilkBeforeCereal,

Welcome to the community,

Are you able to remove the SIM card from the device and then reinsert the SIM and try again.

unhappycustome3
Visitor

upgraded to 5.1.1 this evening (a little late to the party sony/verizon).  sure enough, can't send or receive texts, all other phone functions work fine.  resorted to wiping the phone completely and I guess I can't upgrade to lollipop on this phone if i want to keep text messaging?

absolutely ABYSMAL quality control, sony/vz really dropped the ball on this one and this will be the last sony phone I buy.  #lostcustomerforlife.

RedDae
Visitor

I am having the exact same issue. I have tried other SMS/MMS apps and I did get SMS to work using the Verizon Message+ app, but I absolutely loathe that app. I also got SMS to work on Google Hangouts, but it makes the app very slow and occasionally unresponsive. All other SMS/messaging apps that I have tried won't send or receive texts since the update. Very frustrating! 

RedDae
Visitor

@Jake-SonyXperiaSupport @MilkBeforeCereal Removing the SIM card and restarting did not work for me. SMS still does not work. 

rpurcell
Visitor

Same problem here.

Nemra
Visitor

Exact same problem here. I updated my Xperia Z3V (verizon) to Lollipop this morning and I cannot send or recieve text messages. I did notice that the APN information does not match Verizon's but the fields are greyed out and I am unable to edit them. If someone can help me figure out how to edit the APN information I would greatly appreciate it.

EDIT: I'd like to add that sony's PC companion and Xperia companion absolutely refuse to recognize the phone connected to the USB cable and my PC. The PC recognizes the phone, it is charging and I can access it's file system in the PC but these apps don't see it. I have the phone in "debug" mode, perhaps that's the cause???

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Uliwooly
Expert

Have contacted Verizon regarding this?

@rpurcell @RedDae
Herbroleknotty
Visitor

I have the same problem. Since lollipop upgrade, the only app that can send texts is message+ (a terrible app). I have Z3V.