z3v cracked after less than 30 days

[jsolomonic]

This is just a documentation of my 29 day old z3v cracking while sitting on a sony wireless charger overnight.  I'll be posting pictures before i wrap it up and send it to sony of each corner of the phone (like brand new) and the front (like brand new) and the back with one random crack on it.  Verizon refuses to man up and replace it and Sony wants to inspect before fixing under warranty.  I guess we'll see. 

It would seem to be a ton of people have this problem the sony Z line of products, so why can't Sony recognize it?? I bought a waterproof phone for a reason and if it cracks randomly how can i trust it under water? 

The other kicker is i have to live without my phone, that i use for work, for 3 + weeks?  Really Sony?  I want you to do that to your executives and see if it flys. Props to Verizon for providing a replacement phone but if i dont get this one back within 90 days i eat the cost of a brand new phone.  Its no wonder you haven't entered this market until recently, you have NO IDEA WHAT PEOPLE WANT OR NEED from a customer service standpoint when it comes to mobile devices.  

Great phone, poor glass choice and poor support, at least so far. 

[Uliwooly]

Contact your local Xperia Care and Verizon regarding that, this is a forum for us, users, to help each other. 

http://support.sonymobile.com/global-en/contactUs/

[jsolomonic]

Thanks, i have already contacted them and I'll be sending this back as soon as i get my replacement from Verizon.  Seeing as this is apparently wide spread i thought i'd add my issue.

http://www.nextpowerup.com/news/5204/own-an-xperia-z-with-a-cracked-glass-sony-might-repair-it-for-f...

This forum post states Sony is aware of the problem and they list out what types of cracks they'll cover, any chance you are aware of that or know where to find these specifics? 

[Uliwooly]

I wouldn't believe that forum, you will find a lot of posts here saying something like the screen cracked on it's own, or I had it in my pocket and it cracked, also if you check other brands, cracked screens its one of the top if not the number one issue with smartphone repairs, more so with bigger screens.

[Gadgetnutter]

That Nextpowerup article is from November 2013.

Isn't that before the Z3 was even launched?

[Uliwooly]

Indeed that article its about the Xperia Z not Z3

[Gadgetnutter]

Actually, thinking about this again, you state that you were charging your Z3 wirelessly, meaning it must have been in a WCR14 case.
Any chance it got too hot? Could it have cracked putting it in the case?

[jsolomonic]

 To address a few questions;

Yes that post is from 11/13 before the Z3 release, however its relevant as the Z2 design and Z3 design are very similar and there are later posts of Z3s with cracked screens almost identical to my cracked screen.  I'll post a picture tomorrow after i recieve my replacment.

I don't use a case with my Z3 at this time so if it did over heat while using a sony wireless charger and my sony xperia z3 then we are talking about a completely different design flaw.  I've never broken a phone and prefer not to use a case, i usually stick with some kind of z-shield however i haven't applied it yet. 

I still feel like this post is relevant and will document my return process for a phone that seemingly broke on its own.  Something that multiple people are reporting in the thread i linked that mentions the Z, Z2 and Z3 & Z3v. 

[jsolomonic]

Sorry, I apparently didnt address this part of the question and why you think i had a case.  The Z3v from Verizon comes with the ability to wirelessly charge, I dont need a special case so i guess i can see why you would have thought that.

[Uliwooly]

I have multiple Xperias, and I haven't encountered this self cracking issues, and I've put my Xperias through extreme harsh environments.