Z3 Do Not Disturb Problem

[MarwaSa]

Hi ,, 

would you please help me 

I have Z3 D6633

I updated it to 6.0.1 months ago

after this update I had a serious problem with sound

when I turn off Do Not Disturb mode , it doesn't off untill I restart the phone

there is no sound even if I make prioity to allow calls

sometimes , when I plug on headphones and then plug off , the same problem 

the problem continoue untill I restart the phone

I tried to Volume Up the phone and I tried airplane mode ,, nothing changed

Can you please help me

thanks 

[MarwaSa]

Ok sir .. I am waiting .. Thank you

[MarwaSa]

Dear Sir ,, I am still waiting ,, 

Didn't sony's support team find a sloution till now !! it was a moth ago

thank you 

[Christofer]

@MarwaSa 

I'm very sorry for the late reply. I'm afraid that the bug report you provided didn't show anything related to what you are experiencing.

The next time you experience this you could try creating a new automatic rule for Do Not Disturb in Settings > Sound & Notification > Do Not Disturb. Make sure that it is a Time rule, then set the start time to be a time of the day that has already passed. The End time should then be a few minutes into the future. Make sure that the rule is On, then let the End time pass and try receiving a call to see if you get sound now.

[MarwaSa]

Dear Sir ..
I did what you had said exactly ..
NOTHINH changed ...
The same problem ...
I am really sad

[Christofer]

I understand your frustration. Based on what has been done before this I would recommend you to have to device examined by an authorised service center as the next step. You can contact your Local support team if you need help proceeding with this.

[Zero3hero]

I have a suggestion. I found that using certain ringtones on Zedge come out way louder than any preinstalled that come with the phone. There is definitely a huge difference when I use downloaded ringtones.

[MarwaSa]

Dear Sir
I live in Syria .. In Aleppo
We don't have local support ..
If sony online team support didn't find what's the problem .. Then who can find !!!!

For me ..
" Sony ... R.I.P "

Thank you for your help Sir

[Christofer]

@MarwaSa If you send an email to questions.sy[at]support.sonymobile.com it will reach the support team responsible for your country. They can provide you with more information on how to proceed with this.